Trust in a post-COVID world (Part 1)
COVID-19 has accelerated the massive growth of platform businesses. As platforms play an increasingly integrated role in how people live and organizations operate, trust is non-negotiable. But in such...
18 Jan 202126min
The ride-hailing conundrum
Robin Murdoch is a guest speaker on The Information's 411 Podcast series with Jessica Lessin. Listen as he discusses what hypergrowth companies can do to win customer loyalty from the ride-hailing sec...
10 Mar 20209min
Building Data and AI Ethics Committees
Exploring committee-based governance for ethics and AI and the issues confronting companies and governments as it relates to ethics and technology rules out artificial intelligence.
13 Feb 202016min
A Conversation with Shopify
Accenture and Shopify discuss platform business models trends.
29 Jan 202017min
Blurred lines: Digital meets physical
Digital platforms are extending into a range of new services in the physical world. For some new services, the digital interaction is the most important, for others it's the human touch that matters m...
19 Des 201913min
What's next for SMBs: Growth performance solutions (Part 4)
Platform companies are under pressure to drive revenue growth in the SMB segment. Now there's a targeted solution that does exactly that. Listen as Jacqueline Morgan, Principal Director of Platform Ad...
13 Mar 201913min
Re-engaging with SMBs: From funnel to honeycomb (Part 3)
Platform companies must reinvent how they sell to SMBs. That means replacing sales funnel approaches with continuous, human+ support. Listen as Jacqueline Morgan, Principal Director of Platform Adopti...
13 Mar 201912min
