Hooters: Customer Engagement, Brand Partnerships, and the Role of Today’s CMO
Send a text Hooters is a globally iconic, image-based, casual dining restaurant brand founded in 1983 in Clearwater, FL. The company consists of nearly 370 stores in total, which include domestic and ...
5 Feb 202424min
Loyalty360 Loyalty Live | Don Smith, Brierley – Capillary
Send a text Mark Johnson, CEO of Loyalty360, spoke with Don Smith, EVP, Chief Consulting Officer at Brierley, about defining and measuring success, trends Brierley notes for 2024, and what generative ...
30 Jan 202431min
Loyalty360 Loyalty Live | Tom Madden and Katie Berndt, Phaedon
Send a text Mark Johnson, CEO of Loyalty360, spoke with Tom Madden, Executive Vice President, and Katie Berndt, Vice President, at Phaedon, about expected trends in 2024, challenges and opportunities ...
23 Jan 202431min
Loyalty360 Loyalty Live | Manoj Agarwal, Xoxoday
Send a text In today’s commercial landscape, fostering customer loyalty requires more than discounts and rewards. Brands must also deliver personalized experiences to engage and delight customers alon...
16 Jan 202421min
1-800-Flowers: Helping Customers Build Meaningful Relationships Builds Better Customer Loyalty
Send a text In the journey from that first retail flower shop founded in Manhattan by Jim McCann in 1976 to the gift-giving resource giant known as 1-800-FLOWERS.COM, Inc., the trajectory of the compa...
10 Jan 202421min
Loyalty360 Loyalty Live | Sam Panzer, Talon.One
Send a text Mark Johnson, CEO of Loyalty360, spoke with Sam Panzer, Director of Industry Strategy at Talon.One, about the 2024 trends in customer loyalty and some of the opportunities he sees within h...
9 Jan 202424min
Bojangles: Shaping the Customer Experience with the Right Technology and a Dash of Southern Hospitality
Send a text Bojangles is a Carolina-born restaurant brand specializing in Southern food like hand-breaded fried chicken and made-from-scratch biscuits. Founded in 1977 in Charlotte, N.C., by Jack Fulk...
9 Jan 202425min
Amtrak: Enhancing the Customer Experience with a Proactive Service Recovery Initiative
Send a text From the inception of railroads in the U.S., commercial freight railroads operated private passenger service. However, by the 1960s, travel by air and interstate highways dominated, and it...
8 Jan 202422min
