Drink Your Own Champagne, But Don’t Drink Alone
The people who built your client relationships may no longer be equipped to have the conversation your customers now want. That is the dilemma Harald Nuij, EMEA CEO at Pax8, hears from service provide...
2 Nov 27min
If Your AI Agent Goes Wrong, Whose Name Is On It?
Last year, Harvey Nash’s Digital Leadership Report found a third of firms seeing a return on AI. This year it says two-thirds. David thinks that’s rubbish, and Faye Murray, Field Chief Data Officer fo...
30 Okt 34min
The Truth About 'Good Enough' AI
Eight years ago, Gene Reich was running an MSP and worried about help desk phishing: callers who weren't who they claimed to be, and sensitive data littered across email and ticketing systems. He and ...
29 Okt 22min
No Time to Mourn: Building a Tech Career Through a War
One morning, Diana Kocheva learns that the classmate she’d sat beside since she was seven has died. There is no time to mourn. There’s work, a podcast to record, and a mother in Zaporizhzhia who needs...
28 Okt 31min
Are You Assembling the Avengers While the Moment Passes?
For his last documentary, David flew a sound engineer and a TV production crew to a dry lake bed in the Nevada desert, just to record his footsteps and a passing car. Four hotel rooms, two cities, one...
27 Okt 27min
Why I Was Grateful When COVID Killed My Business
In 2020, every bar and restaurant shut, and the social media marketing business Tom Shaw had built for them went with them. With no clients left to answer to, he decided to learn to code. Today, as a ...
26 Okt 21min
Why My Investment App Knew I Was on the Phone
Justin Pagano was on a phone call when he opened his investment app, and a banner appeared: we’re not calling you, and we’d never ask for this. No block, no extra step, just a nudge at the exact momen...
23 Okt 30min
Data in Sport: Can Numbers ever Overrule Gut Feeling?
David grabs Will Morgan, Principal Data Scientist at the Rajasthan Royals, on the floor at Data Decoded in Manchester, the day before they share a stage. Will went from 12 years in academia, with a Ph...
22 Okt 17min
