Flight Path Episode 1: Lodging updates, community sharing, and user feedback!

Flight Path Episode 1: Lodging updates, community sharing, and user feedback!

Welcome to the inaugural episode of the Tern Flight Path podcast! Join David Shull, CEO and co-founder of Tern, along with co-hosts Molly Johnson, Product Lead, and Brad Turner, Design Lead, as they dive into the exciting world of research and development at Tern. In this episode, the team gives an insider's look at their roles, their collaborative process, and how they prioritize and build features that make Tern a standout platform for travel advisors. Molly shares her insights on product management and the importance of user feedback, while Brad discusses the intricacies of design and user experience. Together, they reveal the behind-the-scenes efforts that go into creating Tern’s innovative features, including the recently launched lodging and flight updates. They also introduce the new community collaboration tools and the powerful feedback platform, Cani, which enhances user engagement and input in shaping Tern’s roadmap. Tune in to hear about their journey, the challenges they’ve overcome, and what’s on the horizon for Tern. Whether you’re a travel advisor or tech enthusiast, this episode offers a fascinating glimpse into how Tern is revolutionizing the travel industry through cutting-edge technology and user-driven development.

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Episoder(98)

Building The Ledger Behind Your Bookings

Building The Ledger Behind Your Bookings

Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Katie Williams (COO) recap this week's agency owner webinar and dig into why Tern is building its own general ledger and payment...

7 Aug 26s

Back to Basics Is Shipping the Fixes You Asked For

Back to Basics Is Shipping the Fixes You Asked For

Episode OverviewDavid Shull (CEO, Co-Founder), Molly Johnson (Head of Product), and Brad Turner (Head of Design) open Flight Path's first full week of the Back to Basics campaign, the product push spa...

31 Jul 32min

Trip Statuses Now Update Themselves Automatically

Trip Statuses Now Update Themselves Automatically

Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) walk through a stacked update week: trips can now automatically move between statuses like travelin...

24 Jul 41min

Group Trip Edits Can Now Sync to Every Subtrip

Group Trip Edits Can Now Sync to Every Subtrip

Episode OverviewDavid Shull (CEO), Molly Johnson (Head of Product), and Brad Turner (Head of Design) cover Tern's biggest group trips update yet: changes made to a group itinerary can now push down to...

17 Jul 41min

Agency Back Office Update Adds a Whole New Payroll Cycle

Agency Back Office Update Adds a Whole New Payroll Cycle

Episode OverviewTern co-founder David Shull, Head of Product Molly Johnson, and Head of Design Brad Turner catch up after a July 4th break. The episode centers on Tern's overhauled agency back office:...

10 Jul 41min

Commission Reconciliation Just Got a Whole Lot Simpler

Commission Reconciliation Just Got a Whole Lot Simpler

Episode Overview:David, Molly, and Brad are back with a packed episode covering the biggest AI chat upgrades to date, a major new agency back-office feature, and a meaningful update to groups. This we...

26 Jun 30min

Agency Payout Rules That Actually Fit How You Work

Agency Payout Rules That Actually Fit How You Work

Episode Overview:Brad Turner (Head of Design) and Molly Johnson (Head of Product) host this week's episode, joined by Spencer, one of Tern's lead engineers on AI. With David traveling back from a team...

19 Jun 42min

What Agentic AI Actually Does for Your Advisory Business

What Agentic AI Actually Does for Your Advisory Business

Episode Overview: Fresh off their biggest webinar yet, David Shull, Molly Johnson, and Brad Turner sit down for the behind-the-scenes debrief. This episode unpacks what didn't get enough airtime durin...

12 Jun 42min

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