Flight Path: Mailbag Episode (Answering your Questions)

Flight Path: Mailbag Episode (Answering your Questions)

The team kicks off with a casual check-in on their week, sharing personal stories and highlights, including reflections on a recent major webinar that showcased new features like the Groups functionality.

This episode is a special "mailbag" edition, where the team answers a variety of listener-submitted questions. They cover topics ranging from team communication and the challenges of working remotely to insights on Tern’s product roadmap, including upcoming commission tracking features and the future of Tern’s text editor. They also discuss long-term visions for improving the traveler experience, such as enhancements to the mobile app and new reporting capabilities for individual advisors.

Whether you're interested in Tern's latest product updates or curious about the behind-the-scenes workings of a growing tech company, this episode is packed with insights and a few surprises along the way. Tune in for an engaging and unscripted discussion that offers a real look at the team driving Tern forward.

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Episoder(93)

Commission Reconciliation Just Got a Whole Lot Simpler

Commission Reconciliation Just Got a Whole Lot Simpler

Episode Overview:David, Molly, and Brad are back with a packed episode covering the biggest AI chat upgrades to date, a major new agency back-office feature, and a meaningful update to groups. This we...

26 Jun 30min

Agency Payout Rules That Actually Fit How You Work

Agency Payout Rules That Actually Fit How You Work

Episode Overview:Brad Turner (Head of Design) and Molly Johnson (Head of Product) host this week's episode, joined by Spencer, one of Tern's lead engineers on AI. With David traveling back from a team...

19 Jun 42min

What Agentic AI Actually Does for Your Advisory Business

What Agentic AI Actually Does for Your Advisory Business

Episode Overview: Fresh off their biggest webinar yet, David Shull, Molly Johnson, and Brad Turner sit down for the behind-the-scenes debrief. This episode unpacks what didn't get enough airtime durin...

12 Jun 42min

We Redesigned the Itinerary (And Shipped 6 AI Updates)

We Redesigned the Itinerary (And Shipped 6 AI Updates)

Episode Overview: David Shull, Molly Johnson, and Brad Turner recap a packed pre-webinar week on Flight Path. The team walks through a full itinerary redesign with new header layouts and font options,...

5 Jun 45min

Plan the Surprise Your Client Will Never See Coming

Plan the Surprise Your Client Will Never See Coming

Episode Overview: David, Molly, and Brad are back with a packed episode recorded live from the ASTA conference in San Diego. David joins on four hours of sleep after a booth that stopped fellow exhibi...

29 Mai 31min

Tern's AI Guides You Through Your Work

Tern's AI Guides You Through Your Work

Episode Overview:David Shull, Molly Johnson, and Brad Turner cover a week of meaningful AI chat improvements. The biggest change: instead of typing answers back into the chat, advisors can now pick fr...

22 Mai 37min

Your AI Assistant Now Lives Where You Work

Your AI Assistant Now Lives Where You Work

Episode Overview: David Shull, Molly Johnson, and Brad Turner cover a packed week. AI chat gets its own home in the navigation with new capabilities to search cruise templates, build comparison breakd...

15 Mai 43min

AI That Matches Clients to Supplier Deals

AI That Matches Clients to Supplier Deals

Episode Overview: David Shull, Molly Johnson, and Brad Turner had a week that felt bigger than most. A host agency came back after 14 months to demo their full workflow in Tern, and the before-and-aft...

8 Mai 38min

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