City Guides, Forms, & the Future of AI at Tern

In this milestone episode of Flight Path, the Tern team dives into one of the biggest feature launches of the year: AI-Powered City Guides. From Las Vegas to Istanbul, the conversation spans new feature rollouts, hilarious team moments, reflections on community impact, and a forward-looking vision for agency back offices and personalization at scale.

Welcome & Weekly Vibes

• David, Brad, and Molly kick off with personal updates—including Brad’s design recruiting process and Molly's laugh-crying Coffee & Conversations moment.

• Brooklyn’s now-iconic pirate-themed AI image mishap gets a retelling that has everyone in stitches.

Tern at the Las Vegas Travel Agent Forum

• David shares reflections from the recent forum, including how far Tern has come since showing Figma mockups just a few years ago.

• Highlights from Tern's live demo of AI-powered content generation and growing advisor feedback.

Feature Spotlight: Personalized AI City Guides

• Molly demos how the new Destination Guide tool dynamically personalizes content based on traveler preferences, trip timing, and even brand voice.

• The team showcases real-time prompts like “Write it like a pirate” to illustrate the flexibility and creativity built into the tool.

• David and Brad unpack why Tern waited to build this right—and what it means for the future of custom travel content.

Product Update: Forms Simplified

• Brad previews upcoming form updates: streamlined layouts, reduced friction for clients, and small visual polish tweaks that make a big difference.

• The cover page requirement is going away—making forms feel like true one-pagers.

Community Feedback: Small Fixes, Big Wins

• A shoutout to user Walter (and his wife!) for highlighting a keyboard shortcut bug that has now been resolved.

• Molly shares how a quick feedback loop led to new export fields in the booking and payout reports.

Editor Land: A Better Text Editor Is Coming

• Brad gives an inside look into the new text editor beta—designed from scratch for better consistency, undo/redo, and toolbar access.

• It's currently in closed beta with a cautious rollout, and the response from early testers? “All caps amazing.”

What’s Next: Leadership Offsite + AI Model Upgrades

• David previews next week's leadership offsite, which will help set the vision for Tern through 2027.

• Molly teases a smarter AI model for City Guides coming soon—more creative, polished, and responsive to feedback.

• Brad announces that development is officially underway on invoicing in Tern (a massive milestone for Canadian agencies and those with regulatory needs).

💡 Pro Tips & Calls to Action:

• 🧠 Running into issues with ChatGPT image generation? Make sure image support is turned on in your custom GPT.

• 💬 Share how you’re using Destination Guides creatively in the Facebook Group!

• 💥 Want to be part of the Editor beta or share feedback? Drop your ideas in-app or through the community.