How I Won This Angry Customer’s Business Back
Problem Solvers7 Apr 2025

How I Won This Angry Customer’s Business Back

Here's a strategy for talking people down, and even turning people's anger to your advantage. And I have the emails to prove it! Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(462)

Tripping.com's Problem: Their Popular Service Wasn't Making Money

Tripping.com's Problem: Their Popular Service Wasn't Making Money

Learn more about your ad choices. Visit megaphone.fm/adchoices

19 Feb 201818min

The Danger of Profitability: It Masks Deeper Problems

The Danger of Profitability: It Masks Deeper Problems

From the outside, Cogent Entertainment Marketing looked like a success: It got early into the influencer marketing game, quickly signing big clients and making good money. And because profits were hig...

12 Feb 201823min

 Going From B2C to B2B: Why Poppin Transformed Itself

Going From B2C to B2B: Why Poppin Transformed Itself

What happens when you’re trying to sell to consumers, but your best customers are actually other businesses? Furniture-maker Poppin’s answer: It radically transformed itself to meet this new customer....

5 Feb 201819min

How Transparent is Too Transparent?

How Transparent is Too Transparent?

Beck Besecker believes in transparency. So much so, that he calls Marxent, “aggressively transparent.” That means everyone can talk to everyone else. Everyone has a voice. Everyone has access to manag...

29 Jan 201814min

How A Young, New, Female Boss Took Over Her Male-Dominated Company

How A Young, New, Female Boss Took Over Her Male-Dominated Company

Chrissy Monaco was basically raised at Monaco Ford, her dad’s car dealership. Then in January of 2017, she took over as co-owner and new boss—now in charge of men she’d known all her life, some of who...

22 Jan 201818min

He Said Yes Too Many Times, Then Learned to Say No

He Said Yes Too Many Times, Then Learned to Say No

Entrepreneurs love to say yes—to new ideas, to new opportunities, and to new markets. But yes can be dangerous: The wrong yes will compound itself, stretching a company thin and clouding its sense of ...

15 Jan 201825min

How to Win in a Ruthless Industry? Try Being Nice.

How to Win in a Ruthless Industry? Try Being Nice.

Tami Halton Pardee started out working in Hollywood—an industry known for crushing hours and sociopathic behavior. Then she left to work in real estate in Los Angeles—another industry known for crushi...

8 Jan 201814min

How Tough Mudder Expanded Its Loyal Fanbase

How Tough Mudder Expanded Its Loyal Fanbase

Every entrepreneur wants a loyal fanbase, a group of repeat customers who will evangelize their favorite brand. But superfans come with challenges: They love a company exactly the way it is, and they ...

1 Jan 201821min

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