84. Air Passenger Rights: What You Didn’t Know, with Tomasz Pawliszyn

Tomasz Pawliszyn is the brains behind AirHelp, the world’s leading legal tech company that helps air travelers get compensation or refunds for flight disruptions.

Join Jim and Tomasz as they go deep on air passenger rights during this episode.

3 Key Takeaways

• Build Healthy; Not Heavy: During Covid-19, when Tomasz’s staff headcount went from 700 to 200, he used that as an opportunity for restructuring, streamlining operations, and inviting the remaining staff into a new vision for a stronger, healthier company. Even in times of decline, you can lay the foundation for future growth.
• Embrace Hybrid Work: A lot of folks thought the future of work was remote, but that didn’t take employer preferences into account. Hybrid work models are what most companies have adopted. This flexibility to choose where and when to work while requiring some in-office time combines the best of both worlds.
• Product Diversity 🤝 Peace of Mind: When the pandemic hit, AirHelp had one product (focused on airlines that were no longer flying). Almost instantly, revenues dropped to zero. For Tomasz, product diversification wasn’t an option. It was a necessity. In your market, what if customer tastes shift — or a once-in-a-century pandemic shuts the world down? Are your offerings spread across enough product lines to stay alive when the unexpected comes knocking?

Resources

AirHelp: https://www.airhelp.com/

Tomasz Pawliszyn on LinkedIn: https://www.linkedin.com/in/tomaszpawliszyn/

About Our Guest

Tomasz Pawliszyn is the CEO of AirHelp, the world's largest air-passenger rights company, and has 20 years of broad experience in leadership roles in high-growth environments. He has managed complex organizations on an executive level and driven major business transformation projects. He has extensive international expertise working with diverse cultures and has managed full P&L responsibilities as CEO, COO, and CTO as well as Managing Director and Regional Director Europe at global technology and multichannel companies.

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