Episode 21: Health Complaints Commissioner: uncovering the complaints resolution process with HCC Resolutions Manager Felicity Lathrop
The Checkup12 Apr 2022

Episode 21: Health Complaints Commissioner: uncovering the complaints resolution process with HCC Resolutions Manager Felicity Lathrop

Understandably, the thought of being contacted by the Health Complaints Commissioner (HCC) following a complaint can be stressful for practitioners and health service providers. However, in many cases, this is usually a result of a lack of understanding of the HCC's processes. In this episode of The Checkup, BN's Scott Shelly is joined by Felicity Lathrop, Resolutions Manager for the Health Complaints Commissioner in Victoria, to uncover the role of the HCC in the complaints resolution process, and hopefully relieve some of the anxiety practitioners and health service providers often feel when dealing with the HCC. Felicity walks us through a day in her life as Resolutions Manager, some of the recurring issues she sees amongst complaints, as well as some tips for health service providers to avoid receiving complaints and for advisers to better manage complaints.

This episode of The Checkup was recorded by Rolln Media and edited by Audio Advantage.

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Episoder(29)

Episode 29: Medicinal Cannabis & the Law – Navigating AHPRA’s new rules

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Episode 28: Voluntary Assisted Dying – The evolving landscape in Australia

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Episode 27: Medicinal cannabis and the law

Episode 27: Medicinal cannabis and the law

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Episode 25: Combatting vicarious trauma in the workplace

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Episode 24: Voluntary assisted dying: Implementation, consequences, and obligations of the new laws on healthcare practitioners

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Episode 23: When courts are asked to turn off life support: a conversation about futile treatment and best interests in the wake of the Archie Battersbee case

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