Healthcare Innovations & Leadership in ENT and Allergy Care with Drew Franklin & Dr. Gavin Setzen | ENT Urgent Care, MSO Growth & Value-Based Care

Host Roy Bejarano sits down with Drew Franklin and Dr. Gavin Setzen, leaders in ENT and allergy care, to discuss the evolution of specialty healthcare, MSO development, and scaling a multi-site practice. They explore how healthcare leadership, patient access models, and value-based care innovations are reshaping the industry.

In this episode, Drew and Gavin share healthcare industry insights on private equity vs. independent growth, optimizing clinical operations, and integrating ancillary services like allergy, audiology, and imaging. They also unveil an ENT urgent care model designed to improve patient access and cost efficiency.

Timestamps:

• [00:01] Introduction to the podcast and guests, Drew Franklin & Dr. Gavin Setzen
• [04:00] The role of healthcare leadership in ENT & allergy care growth
• [12:00] Expanding an ENT practice: From a regional leader to a national brand
• [19:45] Private Equity vs. Independent Growth: Strategic decisions in healthcare business models
• [26:30] ENT Urgent Care & Ancillary Services: How innovations drive better patient outcomes
• [41:00] The Referral Challenge: Balancing specialty collaboration & in-house services
• [50:00] Value-Based Care & Healthcare Trends: Navigating new payer models & cost-efficient care

Key Takeaways:

• ENT & Allergy Care Innovations Are Expanding: Urgent care, allergy services, and audiology offer new revenue streams and better patient care.
• Private Equity vs. Physician-Owned Models: Retaining clinical control and culture is crucial for long-term success.
• Value-Based Care & Payer Models Are Evolving: ENT groups must adapt to healthcare industry shifts for sustainable growth.
• Healthcare Leadership & MSOs Create Scalable Success: A dyad leadership approach (clinical + business expertise) is key to building efficient multi-site practices.

Drew Franklin, MBA, FACMPE – Medical Practice Executive, ENT Administrator at ENT Specialty Partners

I’m a strategic advisor for Albany ENT and Allergy Services. I’ve been with the practice for four years. I’ve been in ENT for 18 years, having previously worked with ENT and Allergy Associates, which is the largest Ear, Nose and Throat practice in the country. I have my MBA from NYU Stern. I’m a fellow of the American College of Medical Practice Executives, and I’m very happy to be here.

Gavin Setzen – CEO & President at Albany ENT & Allergy Services

My journey’s a little circuitous to Albany, having grown up in South Africa. I went to medical school in South Africa, did a short stint at a family practice, 60 miles north of North Dakota, waiting for my green card. I completed a partial general surgery residency in New York City. Before coming up to Albany, I completed my ENT Head and Neck surgery residency here and loved the Adirondacks, the upstate New York area. I had a great opportunity to take over the practice of a solo practitioner and have lived in upstate New York since that time. We developed a great platform in comprehensive otolaryngology here, growing the practice to now our 10th physician and onboarding our 20th physician assistant. We have a very diverse, broadbased, comprehensive type of practice and we can certainly talk more about the offerings and ancillaries and other care services that we provide. It’s been a very rewarding, important journey, and we’re glad to be providing care to upstate New York and contiguous communities in southern Vermont, Western Massachusetts, and the like.

Healthcare, Healthcare Leadership, Healthcare Trends, Roy Bejarano, Healthcare Innovations, Healthcare Industry Insights, ENT Urgent Care, Value-Based Care, Medical Practice Growth, Private Equity in Healthcare, Drew Franklin, Dr. Gavin Setzen, specialty healthcare, MSO development, allergy care growth,