#67 - Growing a UX Research Startup with Basel Fakhoury of User Interviews and Benjamin Humphrey of Dovetail

In this special episode, two UXR CEOs geek out about their work, the challenges of building tools for user researchers, and the future of UX research tools.

This week we’re mixing things up a bit. Basel Fakhoury, CEO and cofounder of User Interviews, and Benjamin Humphrey, CEO and cofounder of Dovetail, braved transpacific timezone scheduling to chat about starting a company in the UX research space, what their teams are working on now, and what they think the future holds for user research tools.

Their conversation is available as both a video recording and an audio episode, so go ahead and pick your poison!

Basel and Benjamin talked about…

• How User Interviews and Dovetail began
• The future of the UX research software space
• How they think about the value of UX research

Highlights

• [2:15] How User Interviews and Dovetail began.
• [9:22] User research tools take a whole lot of user research to build.
• [13:32] What’s behind the rise of user research?
• [18:32] How do researchers measure the effectiveness of their work?
• [26:18] Where does user research fit into an organization?
• [32:07] What’s next for Basel and Benjamin?

About our guests

Basel Fakhoury is the CEO and co-founder of User Interviews. User Interviews’ goal is to help companies make smarter decisions by connecting them with consumers who are interested in sharing their feedback on your products and ideas. The User Interviews platform simplifies the entire process of recruiting, vetting, and scheduling qualified participants for product tests and market research interviews.

Benjamin Humphrey is the CEO and co-founder of Dovetail. Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover insights, and decide what to do next. Thousands of researchers, designers, and product managers use Dovetail worldwide.