#107 - Making Research Ops Visible with Benson Low of REA Group
Awkward Silences17 Nov 2022

#107 - Making Research Ops Visible with Benson Low of REA Group

Most people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.

In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Research Ops to stakeholders.

In this episode, we discuss:

  • Ways to communicate the value of your work in Research Ops
  • Tactics and strategies to gain support in your organization
  • How to leverage the power of the ReOps community
  • Tips for Research Ops advocates on dealing with roadblocks

Highlights:

  • [00:02:32] What is Research Ops? What is the Research Ops community?
  • [00:07:50] How to start advocating for Research Ops
  • [00:14:49] Use ReOps community resources to create awareness
  • [00:17:30] Stress the importance of research in the product development lifecycle
  • [00:19:55] Communicating the impact and value your work to stakeholders
  • [00:32:36 ] Advice on overcoming barriers during advocacy work

About our guest
Benson is leading and scaling the UX Research practice as the Head of Design Capability at REA Group. For over 20 years, he's led design and UX teams throughout Australia, across the emerging web, games development, start-ups, design consultancies, and enterprise product design teams. He is also a board member of the ResearchOps community, organizing workshops and meetups, and has been part of other global projects.


Episoder(194)

#188 - Why AI Can't Replace Qualitative Research with Sam Ladner of Workday

#188 - Why AI Can't Replace Qualitative Research with Sam Ladner of Workday

Erin May sits down with Sam Ladner, Senior Principal Researcher of Strategy at Workday, to explore the evolving role of AI in qualitative research. Sam brings a refreshingly balanced perspective on wh...

28 Apr 49min

#187 - Throwback: Harnessing AI For Better Insights with George Whitfield of MIT and Google

#187 - Throwback: Harnessing AI For Better Insights with George Whitfield of MIT and Google

This week we're revisiting one of Awkward Silences' most memorable episodes. This episode welcomed George Whitfield, an expert in applying AI to the analysis of qualitative data. George discussed the ...

14 Apr 40min

#186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team

#186 - Positioning Your Portfolio for AI Skills with Aneta Kmiecik of Be Your Own Design Team

Erin May sits down with Aneta Kmiecik, founder of Be Your Own Design Team, to tackle one of the biggest questions facing designers today: how to position AI skills in portfolios and resumes. With 15 y...

31 Mar 42min

#185 -  How to Use AI Without Losing Your Research Soul with Nikki Anderson of Drop in Research

#185 - How to Use AI Without Losing Your Research Soul with Nikki Anderson of Drop in Research

Ben Wiedmaier sits down with user research consultant Nikki Anderson to explore how researchers can stay relevant when budgets are tight and stakeholders are stressed. Nikki runs Drop in Research wher...

17 Mar 52min

#184 - Use Context For More Influence with Kristen DeLap of Econify

#184 - Use Context For More Influence with Kristen DeLap of Econify

Ben talks with Kristen DeLap, fractional COO at Econify, to explore how UX'ers can build influence without formal authority. Kristen brings a unique perspective, having evolved from interior design to...

3 Mar 39min

#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g

#183 - The Best Ways to Use AI in UX Research with Laura Klein of NN/g

Erin and Ben chat with Laura Klein, Principal Experience Specialist at Nielsen Norman Group, about the practical realities of AI in user research. Laura teaches a class on AI for researchers and bring...

17 Feb 48min

#182 - The Future of Research (In a Moment of Change)

#182 - The Future of Research (In a Moment of Change)

Ben sits down with Basel Fakhoury, CEO and Co-founder of User Interviews, and Baran Erkel, Chief Strategy Officer at UserTesting, for a conversation about the research industry's evolution. With AI re...

3 Feb 40min

#181 - Why We Need Design Now More Than Ever with Karl Randay of 383

#181 - Why We Need Design Now More Than Ever with Karl Randay of 383

Ben Wiedmaier sits with Karl Randay, Experience Director at 383, to explore how designers can stay relevant in an increasingly automated world. Karl shares insights from working with major brands like...

20 Jan 51min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-penger-polser-og-politikk
rss-borsmorgen-okonominyhetene
rss-pa-konto
pengesnakk
pengepodden-2
utbytte
finansredaksjonen
morgenkaffen-med-finansavisen
liberal-halvtime
livet-pa-veien-med-jan-erik-larssen
tid-er-penger-en-podcast-med-peter-warren
stormkast-med-valebrokk-stordalen
rss-sunn-okonomi
rss-skravla-gar
rss-markedspuls-2
lederpodden