#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®

#438: Everyday Getaways and Extraordinary Customer Loyalty: A Deep Dive with Tropical Smoothie Cafe®

Send us a text In today's highly competitive restaurant landscape, standing out requires more than just great food. It demands seamless digital experiences, deep emotional connections, and a loyalty strategy that touches every part of the brand. Tropical Smoothie Cafe is meeting that challenge head-on, leveraging loyalty principles to create what it calls “everyday getaways” for its guests. At the heart of this effort is Melissa Cummings, Vice President of Digital Marketing. With over t...

Episoder(507)

Loyalty360 Loyalty Live | Nick Casares, PolyientX

Loyalty360 Loyalty Live | Nick Casares, PolyientX

Send us a textLoyalty360's Mark Johnson interviews Nick Casares, PolyientX, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

29 Nov 202216min

The Art of Loyalty: Profiting from Creativity

The Art of Loyalty: Profiting from Creativity

Send us a textLoyalty360 CEO Mark Johnson spoke with Miriam Schulman about her upcoming book release, “ARTPRENEUR: The Step-by-Step Guide to Making a Sustainable Living from Your Creativity,” coming t...

21 Nov 202228min

Petsense by Tractor Supply Loyalty Program has Customers Barking, Purring and Squawking for Joy

Petsense by Tractor Supply Loyalty Program has Customers Barking, Purring and Squawking for Joy

Send us a text Matthew Rubin is the Senior VP and General Manager of Petsense by Tractor Supply, a specialty pet retailer owned and operated by Tractor Supply Company. Founded in 2005 to meet the need...

9 Nov 202219min

Loyalty360 Loyalty Live | Jeff Lambert, TiiCKER

Loyalty360 Loyalty Live | Jeff Lambert, TiiCKER

Send us a textLoyalty360's Mark Johnson interviews Jeff Lambert, TiiCKER, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

8 Nov 202214min

Blue Buffalo Buddies Rewards Program Fetches Platinum Loyalty360 Award

Blue Buffalo Buddies Rewards Program Fetches Platinum Loyalty360 Award

Send us a text Sara Costa is the Loyalty Experience Product Specialist, and Chelsea McGough is the Loyalty Program Strategy Manager, for Blue Buffalo all-natural pet food company. The brand recently b...

8 Nov 202210min

Loyalty360 Interview with Loyalty Expo Award Winner – Tim Hortons

Loyalty360 Interview with Loyalty Expo Award Winner – Tim Hortons

Send us a text Markus Sturm is the Senior Vice President and Head of Digital Loyalty and Consumer Goods at Tim Hortons, quick-service restaurant featuring coffee, donuts, breakfast favorites and sandw...

4 Nov 202217min

Loyalty360 Interview with Loyalty Expo Award Winner – Floor & Decor

Loyalty360 Interview with Loyalty Expo Award Winner – Floor & Decor

Send us a text Matthew Goldberg is the Director of PRO Strategy and Loyalty at Floor & Decor, a specialty retailer of hard surface flooring with over 180 stores across the country. The brand recently ...

1 Nov 202210min

Caribou Coffee Caffeinators Perk Up to Refreshed Loyalty Program

Caribou Coffee Caffeinators Perk Up to Refreshed Loyalty Program

Send us a text Founded in Minneapolis in 1992, Caribou Coffee continues to grow with 700 coffeehouses worldwide, including over 300 locations in the Middle East. Come December, the brand will be celeb...

31 Okt 202218min

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