Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour
Design Better13 Mai 2025

Bonus Episode: Amy Lokey, Chief Experience Officer at ServiceNow, live in SF for UserTesting's THiS Connect Tour

This interview was recorded live on May 1st for UserTesting’s ThiS Connect City Tour. Interested in joining us for our next live show? We’re joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we’ll talk about customer experience, innovation, and the real impact of AI. 📍 Catch us in New York on May 29th. Let’s connect, share ideas, and shape what’s next! *** Amy Lokey has led design and product teams at LinkedIn, Google, and ServiceNow, where she is currently the Chief Experience Officer. At ServiceNow, Amy’s team is helping shape how AI transforms our work—creating smart systems that can predict what we need, adapt on the fly, and make it easier to work with complex systems and connect with colleagues. We’re excited to talk with her about how her team approaches designing for enterprise-level AI applications, including specific applications for agents—and how they can help you in your day-to-day work. Amy joins us today for a special live episode recorded on stage in San Francisco, California, at the UserTesting THiS Connect City Tour. Learn more about UserTesting Bio Amy Lokey leads Product and Customer Experience at ServiceNow, overseeing design, research, content, and more across the platform and products, with a mission to create experiences people love. She’s focused on shaping intelligent, AI-driven interfaces that adapt to how people want to work. Previously, she led UX for G Suite at Google and for LinkedIn’s consumer and enterprise products. With a background in large-scale digital design, her strengths lie in user-centered strategy and organizational leadership. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Episoder(261)

Mack Paul: Co-author of Miracle Road on designing places where innovation happens

Mack Paul: Co-author of Miracle Road on designing places where innovation happens

In the mid-1950s, North Carolina was one of the poorest states in the country. Its economy ran on tobacco, furniture, and textiles — all three in decline — and its universities were turning out talent...

17 Sep 44min

Federico Casalegno: Samsung EVP and MIT Design Lab founder on what 20,000 years of human creativity means for design today

Federico Casalegno: Samsung EVP and MIT Design Lab founder on what 20,000 years of human creativity means for design today

When Samsung’s CEO asked Federico Casalegno to redesign the cameras on the company’s phones, Federico told him he was the wrong person for the job. He wasn’t an optical engineer. He didn’t understand ...

10 Sep 24min

Jonathan Adler returns: The minimalist inside the maximalist

Jonathan Adler returns: The minimalist inside the maximalist

Jonathan Adler was one of our favorite guests, so we’ve been angling to get him back ever since. He started as a potter and now designs furnishings and interiors that are decadent, but layered with me...

2 Sep 44min

Clay Parker Jones: author of "Hidden Patterns" on why your team isn't really a team

Clay Parker Jones: author of "Hidden Patterns" on why your team isn't really a team

We all know that there is something fractured about the workplace, that makes it inefficient, and at times inhumane. If only someone was thinking deeply about those problems, and how to address them… ...

28 Aug 23min

Angel Steger: Wealthfront's VP of Design on what architecture teaches you about software

Angel Steger: Wealthfront's VP of Design on what architecture teaches you about software

A few years ago, Dropbox redesigned its website and revenue dropped by thirty percent. It was an all-hands-on-deck moment: people working weekends, everyone hunting for a systemic failure. Visit our ...

21 Aug 52min

Ben Drury: Yoto co-founder on audio, imagination, and screen-free design

Ben Drury: Yoto co-founder on audio, imagination, and screen-free design

Like a lot of parents, Eli struggled over the years to get his kids more into reading and away from screens. He wasn’t necessarily on the search for a technological solution, but then an interesting d...

13 Aug 50min

Jeff Hammoud: Chief Design Officer of Rivian on constraints, color, and what separates designers from stylists

Jeff Hammoud: Chief Design Officer of Rivian on constraints, color, and what separates designers from stylists

This is a special bonus episode, an interview with Rivian’s Chief Design Officer, Jeff Hammoud. We’ve got all the audio here, but it’s worth heading over to our Youtube channel at dbtr.co/youtube to w...

5 Aug 46min

Eric Ries: Lean Startup author on why good companies go bad, and why good design is critical to success

Eric Ries: Lean Startup author on why good companies go bad, and why good design is critical to success

Fifteen years ago, Eric Ries handed a generation of founders a playbook. When Eli was in a Palo Alto-based startup accelerator in 2011, The Lean Startup felt like the only book anyone in that ecosyste...

22 Jul 34min

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