Episode 55 - Human-Centered Fundraising In The Age Of AI with Peggy Maher

AI continues to prove its potential to enhance human touch in an era where technology often feels like it's replacing it. Most leaders are finding out that instead of replacing, AI can enhance empathy, streamline communication, and strengthen donor relationships. Using AI thoughtfully can help people reduce time-consuming work, clarify complex messages, and personalize outreach in a way that truly resonates with donors. The promise of AI is not to replace us, but its ability to enhance our humanity. Meet Peggy Maher, Vice President & Chief Development Officer, CHSLI and the St. Francis Hospital Foundation. Catholic Health is a $3 billion comprehensive healthcare system that serves the entire Long Island community. With a renowned career in fundraising, Peggy has held leadership positions at institutions including Stony Brook University, Columbia University, and the University of Arkansas in New York. In today’s conversation, Nathan and Peggy dive into the following topics regarding embracing AI with intention in the nonprofit landscape: leading with facilitation, from resistance to experimentation with AI, the benefits of voice technology, the importance of maintaining human connection, the balance between human connection and technological advancements, leadership responsibilities in adopting and using AI, and more. HIGHLIGHTS [05:18] The potential of AI to imitate a human voice. [12:43] Leadership, facilitation, and AI adoption. [16:15] Embracing curiosity and activating the experimentation stage with AI. [20:48] Moving from resistance to experimentation. [27:08] NotebookLM and the benefits of voice technology. [30:05] Maintaining human connection and trust in using AI. [34:36] Balancing technological advancements with human connection. [37:44] Keeping the relationships at the center of work. [40:00] Leadership responsibilities of adopting and using AI. [43:08] Showing impact through action. RESOURCES Connect with Peggy Maher LinkedIn - linkedin.com/in/peggy-maher-a436772/ Connect with Nathan and Scott: LinkedIn (Nathan): ⁠⁠linkedin.com/in/nathanchappell/⁠⁠ LinkedIn (Scott): ⁠⁠linkedin.com/in/scott-rosenkrans⁠⁠ Website: ⁠⁠fundraising.ai/