Governance, compliance, ethics, storytelling and communication, with Gill Dixon of Gerald Eve

Today's Guest:

Gill Dixon is the Head of Risk and Compliance for property business Gerald Eve, she has an MBA in compliance and has been working in the field for over 15 years.

Gill joins us today to talk about how to communicate with and train your team to get compliance right no matter the position in the business they are in.

We also discuss themes around successful governance, compliance ethics, and powerful forms of communication.

https://www.linkedin.com/in/gill-dixon-0627353/

You'll learn:

The importance of balancing the ethical and legal sides of compliance.

How to influence a company's compliance culture.

How to encourage employees to approach compliance the right way.

The ways the pandemic changed how we approach compliance

The key factors of successful governance.

How to embrace the power of storytelling.

Resources:

Gerald Eve

Seven Stories Every Salesperson Must Tell

In this episode, we talk about:

[02:14] Gill's approach to compliance and compliance strategies.

[04:20] Why compliance needs to be approached from an ethical and legal viewpoint.

[06:00] How to shift a company's culture to focus on the ethical side of compliance.

[09:25] How to encourage employees to embrace the values of a business.

[11:02] The importance of being proactive instead of reactive in our compliance.

[13:10] The importance of using the right type of communication and making things as simple as possible.

[19:31] How the pandemic has changed the way we approach compliance.

[21:40] Compliance being available on-demand.

[23:50] Why Gill wants to move into a role focusing on overall governance.

[26:32] The key factors of successful governance.

[29:36] The importance of educating your board on compliance.

[33:30] The power of metaphors, stories, and popular culture.

[36:27] Podcasting and audio as an effective medium.

Quotables:

04:39 - "When we're following the law we should be following the spirit of the law as well. So it's not just what is enshrined in that particular piece of legislation but it's what the legislators or officials are trying to get across in how we deal with that."

27:50 - "The important thing is having directors that are prepared to stand up and be counted, that are prepared to question things. We've seen so many governance failings, and I've been involved in reviews where there have been governance failings and we've seen one of the key things is a lack of independence."

#safety #insurance #riskmanagement #compliance #governance #ethics