Empathy at Scale: AI, Data and the Human Side of Customer Engagement
Tech Talks21 Mai

Empathy at Scale: AI, Data and the Human Side of Customer Engagement

David Savage sits down with Rachel Tilghman, Area Vice President at Braze, to explore how the world of customer engagement is evolving in the age of AI. Recorded at Web Summit Rio, Rachel shares insights on the company’s rapid growth in LATAM, the move from persona-based to empathy-based marketing, and the need for brands to go slow to go fast—especially when it comes to data and agentic AI. With a career that blends marketing strategy and tech leadership, Rachel explains why trust, community, and vulnerability are competitive advantages.

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at ⁠⁠www.nashsquared.com⁠⁠

The music on Tech Talks is created by London artist Lemzi: ⁠⁠www.lemzi.com⁠

Episoder(808)

The Speed Paradox: Why AI Agents Demand More Responsibility, Not Less

The Speed Paradox: Why AI Agents Demand More Responsibility, Not Less

On today's podcast David is joined by Scott Weller, CTO and founder of EnFi. We're asking why 95% of AI projects fail? Scott talks to David about the ongoing shift from individual productivity to systemic AI agents. Together they explore how "swarm intelligence" is rewriting the rules of commercial lending and why increasing speed requires a fundamental rethink of corporate responsibility. From the halls of MasterCard to building a digital workforce, discover how to navigate the transition to the agentic era.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

22 Des 28min

Brands Are Vanishing Into Thin Air: Thankfully For Your CMO, GeoSurge Have A Solution

Brands Are Vanishing Into Thin Air: Thankfully For Your CMO, GeoSurge Have A Solution

On today's podcast David is sitting down with Francisco Vigo, CEO (and cofounder) of GeoSurge, a start-up who have just emerged from stealth to tackle a crisis at the heart of marketing departments. ChatGPT is the fastest-growing marketing channel in human history, yet massive brands can vanish from its memory overnight. Francisco tells us why traditional SEO isn't sufficient in the era of Generative AI, and offers an alternative to stricken CMOs and their stakeholders. We unpack the extreme unpredictability of model updates and explore 'corpus engineering': the science of structuring data to ensure persistent visibility, redefine organic traffic, and secure your brand's presence in this critical platform shift.Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

19 Des 36min

The Social Universe Built by Two Invites: Byio is Rewriting the Rules of Growth and Social Media

The Social Universe Built by Two Invites: Byio is Rewriting the Rules of Growth and Social Media

On today's show you're going to get to hear about the next social media craze before before anyone else, and get your chance to 'lock in'.Raye Easterly, founder of Byio (By Invite Only), details the launch of the first AI-native, invite-only social universe built by Black women. She explains why she chose a two-invite-per-user model, deliberately counterintuitive to traditional tech growth, to ensure community control, eliminate bots, and solve serious problems like discrimination and cultural theft.You might ask why we need another social media platform? Well the early days of social offered so much potential. We just need to get back to that...Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com

17 Des 37min

Is it time that technologists took a Hippocratic Oath?

Is it time that technologists took a Hippocratic Oath?

On today’s Tech Talks episode, David sits down with Hedgehog Lab CTO Joe Thompson, who argues that tech is finally maturing, moving beyond optimising for convenience, and towards genuine digital inclusion and accessibility. After all, there are more people in the world than affluent 25-year olds!We unpack the massive "accidental influence" technologists hold, suggest that the industry needs a ‘Hippocratic Oath’ of its own, and consider how organisations navigate the messy rebalancing that follows disruption, from dockless bikes to digital banking.Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

15 Des 34min

The Decision That Ended AI Hype: Why This Founder Only Focuses on Measurable ROI

The Decision That Ended AI Hype: Why This Founder Only Focuses on Measurable ROI

Today's guest is Synthflow AI's CEO and co-founder Hakob Astabatsyan. He reveals how his company built real-time conversational voice AI for customer support. He addresses the biggest hurdle: preventing AI hallucinations, explaining the work undertaken to de-risk enterprise deployments. Hakob argues the industry must shift from chasing pure innovation to delivering quantitative, measurable ROI. He also explores the new human role as an "AI workforce manager".Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

12 Des 30min

From CEO to 'Beckie': How Beckie Taylor Hit Reset To Find Her Voice in Tech

From CEO to 'Beckie': How Beckie Taylor Hit Reset To Find Her Voice in Tech

On today's show Beckie Taylor unpacks her pivotal, perhaps even dark, journey of identity after stepping away from Tech Returners. She opens up about the difficult transition after relinquishing her CEO title and the subsequent refocus on deep impact, including empowering female founders and building a non-profit. David and Beckie also chat about her upcoming documentary, which uncovers the self-sabotage and fear that prevents women from finding their voice in the industry.Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

10 Des 38min

Debt, Stigma, and the Funding Gap Holding UK SMEs Back

Debt, Stigma, and the Funding Gap Holding UK SMEs Back

On today's podcast Juice Co-founder Katherine Chan tells us the true cost of the UK’s £22bn funding gap. It's not just capital, it's confidence. 56% of small businesses avoid seeking finance because they're worried about the stigma of debt and rejection.So what's the tonic? Juice use real-time data to create solutions that offer the clarity and control so many leaders are desperate for.Take part in the Harvey Nash Tech Talent Survey and help shape the future of tech careers! Click here.Want to read the latest from David, his Substack (diving into ‘Tech Talks’ and more) is here.Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

8 Des 22min

The App That Can End Fake Profiles And Revenge Porn

The App That Can End Fake Profiles And Revenge Porn

On today's podcast we're looking at how to prevent someone stealing your photos and posting them without your permission. Centralized content moderation is failing, allowing image abuse and IP theft to scale due to a lack of consequence. Thomas Eriksson, founder of Sasha, reveals how a friend’s trauma led him to build a deep-tech system. Learn how Sasha embeds an invisible, unique signature into images that survives alteration, democratizing content protection and shifting platforms from reactive moderators to proactive enforcers of digital accountability. Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at⁠⁠⁠⁠ ⁠⁠⁠www.nashsquared.com⁠⁠⁠⁠⁠⁠⁠The music on Tech Talks is created by London artist Lemzi:⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠www.lemzi.com⁠

5 Des 36min

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