Exploring paths to customer loyalty in retail with Kelsey Jones from SAP Emarsys
Episode summary In this episode of CX Education, host Gwen Lafage engages in a thought-provoking conversation with Kelsey Jones from SAP Emarsys. The discussion centers around the critical topic of c...
25 Okt 202334min
Navigating digital evolution for a better CX with Michael Elschenbroich from stylink
Episode summary In the latest episode of CX Education, host Sunny Dhami sits down with Michael Elschenbroich, the CEO of stylink. Michael shares his intriguing journey, tracing his steps from the earl...
20 Sep 202331min
Enhancing customer experience through SMS payments with Craig Temkin, Solutions by Text
Episode summary In this episode of CX Education, we welcome Craig Temkin, the director of Vendor Operations and Solution Consultants at Solutions by Text. Craig shares his journey from the messaging ...
6 Sep 202325min
AI and the future of customer experience with Tara Conway, Women in Retail Leadership Circle
Episode summary In this episode of CX Education, host Heather Garand sits down with Tara Conway, a seasoned retail professional from Women in Retail Leadership Circle. Tara shares her rich journey in...
23 Aug 202332min
Transforming customer experience with Robert Galop from the CPaaS Acceleration Alliance
Episode summary In this episode of CX Education, Gwen Lafage hosts Robert Galop, Partner at CPaaS Acceleration Alliance and they dive into the transformative power of CPaaS in enhancing customer expe...
2 Aug 202339min
Navigating customer experience and banking innovation with Cyril Coste from Digital and Growth
Episode summary In this episode, host Gwen Lafage sits down with Cyril Coste, an expert in digital transformation and customer experience in the banking sector, to discuss the challenges and opportun...
19 Jul 202343min
Transforming digital strategies for optimal CX with Christy Marble from Pantheon
Episode summary In this episode of CX Education, host Heather Garand has a thought-provoking conversation with Christy Marble from Pantheon. They dive into the current state of digital customer exper...
5 Jul 202324min
Bridging the gap between omnichannel marketing and customer experience with Chad S White from Oracle Marketing Consulting
Episode summary In this episode, host Gwen Lafage from Sinch chats with Chad S White from Oracle Marketing Consulting to discuss the importance of an omnichannel marketing approach and its impact on ...
21 Jun 202343min
