From Pricing to Bookings: Inside Tern’s Evolution

From Pricing to Bookings: Inside Tern’s Evolution

Welcome back to Flight Path! This week; David, Molly, and Brad — unpack a packed week of updates, team reflections, and product evolution. Coming off Memorial Day and a week at ASTA, the team brings fresh insights and exciting momentum. If you’re a Tern user or just travel-curious, this episode is packed with meaningful updates, feature walkthroughs, and what’s coming next.

Timestamps:

  • 00:00 — Intro & Memorial Day Weekend Recap

  • 01:49 — Major Product Milestone: New Bookings Tab Replaces Pricing

  • 05:54 — Why this redesign matters + what users are loving already

  • 09:05 — Under-the-hood complexity: Packages, nesting, and how the new UI simplifies it

  • 12:08 — Language alignment: From confusion to clarity in workflows

  • 16:25 — Editor Migration Update: What happened, what we fixed, and what we learned

  • 20:47 — Deep Dive: The % bug that caused content loss and our team’s recovery response

  • 22:54 — Why content reliability is non-negotiable + the systems now in place to prevent future issues

  • 26:41 — Quality-of-life features: Workflow automation visibility + one-click loyalty number copying

  • 29:20 — Coming Next Week: Destination weddings, Romance Forum, and new group travel tools

  • 32:00 — Mobile upgrades kick off: What's happening on app, web, and iPad next

  • 34:00 — Final thoughts, a look ahead, and an invitation to share feedback

Episoder(83)

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The Fastest Way to Learn Tern (New Checklists + Search)

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Episode Overview: In this episode, the Tern team covers quick updates across AI Assist, packages, tours, and agency tools. Brad Turner (Head of Design) hosts while David is out on paternity leave, joi...

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Episode Overview: In this episode, the Tern team covers a big week of advisor updates: AI Assist improvements, stronger group-trip exports, and a stack of quality of life fixes. Brad Turner (Head of D...

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Episode Overview:In this episode, the Tern team shares major updates focused on agency control, smoother client booking experiences, and faster product delivery behind the scenes. Brad Turner hosts wh...

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We Launched One-Click Insurance and Fixed Agency Payouts

Episode Overview: In this episode, the Tern team shares a packed week of shipping, led by the launch of Tern’s first ever insurance integration. David Shull, CEO and co-founder, is joined by Molly Joh...

23 Jan 42min

This Tern Automation Fix Saves Hours Every Week

This Tern Automation Fix Saves Hours Every Week

Episode Overview: In this episode, the Tern team introduces a fresh take on Flight Path with more guests and a new Tips and Tricks segment. David Shull and Molly Johnson welcome Ellen Longley from Cus...

16 Jan 37min

The Hidden Work Behind Growing a Product People Trust

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Episode Overview: In this episode, the Tern team kicks off the first Flight Path episode of 2026 with a holiday recap and a look at what’s already shipping in the product. David Shull (CEO and co-foun...

9 Jan 41min

Tern 2025 Wrapped: Big Wins, Hard Lessons, What’s Next

Tern 2025 Wrapped: Big Wins, Hard Lessons, What’s Next

Episode Overview: In this episode, the Tern team wraps up 2025 with a special year-end reflection. David Shull (CEO and co-founder), Brad Turner (Head of Design), and Molly Johnson (Head of Product) s...

19 Des 202534min

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