Ep 21- Operationalizing Value-Based Care in Senior Living with Andrew Gall

Ep 21- Operationalizing Value-Based Care in Senior Living with Andrew Gall

In Episode 21 of The Drake Insights Podcast, host Natasha Drake and senior living expert Andrew Gall discuss a controversial yet crucial topic: the integration of clinical and care teams into the sales and marketing process in senior living communities.

Gall, a customer success manager from PointClickCare with extensive experience in senior living operations, sales, and marketing, emphasizes the growing disconnect between the promises made during the sales process and the actual care delivered to residents. This disconnect often leads to resident dissatisfaction and high turnover rates.

The conversation highlights the necessity for a shift towards a proactive care model that involves clinical teams from the outset. This approach not only eases the concerns of potential residents and their families, especially the boomer generation seeking transparency, but also contributes to better resident outcomes and community stability.

The discussion centers around "value-based care" and how operationalizing it and adopting technologies can be a solution to key challenges in the industry. They further explores the role of technology in achieving these goals.

This episode provides valuable insights for senior living operators, sales and marketing professionals, and anyone interested in the evolving landscape of senior care.

To learn more, visit Drake Strategic at https://www.drakestrategic.com/ or PointClickCare at https://pointclickcare.com/

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Episoder(39)

Ep 39 - How Continuing Care at Home Expands the Future of Senior Living

Ep 39 - How Continuing Care at Home Expands the Future of Senior Living

What if one of the biggest growth opportunities for senior living isn’t another building — but expanding how we serve older adults beyond the community walls? In Episode 39 of The Drake Insights Podca...

16 Sep 55min

Ep 38 - Senior Living Doesn’t Need More Marketing. It Needs Better Strategy.

Ep 38 - Senior Living Doesn’t Need More Marketing. It Needs Better Strategy.

After several conversations with senior living operators recently, I kept hearing the same thing: confusion around what they actually need to do to reach their occupancy and growth goals. Before we st...

8 Sep 15min

Ep 37 - Why Senior Living Leaders Struggle and What They Really Need with Erin Thompson

Ep 37 - Why Senior Living Leaders Struggle and What They Really Need with Erin Thompson

Senior living leaders are expected to manage people, regulations, occupancy, financial performance, family expectations, culture and constant change—but many are never given the practical leadership d...

26 Aug 46min

Ep 36 - Brand Is Culture: How Kendal Evolved a 50-Year Legacy Brand

Ep 36 - Brand Is Culture: How Kendal Evolved a 50-Year Legacy Brand

A brand refresh is never just about a new logo, updated colors or modernized design—especially when an organization has more than 50 years of history, deeply rooted values and multiple communities wit...

4 Aug 47min

Ep 35 - From Click to Connection: How Senior Living Teams Can Build Trust After the Inquiry

Ep 35 - From Click to Connection: How Senior Living Teams Can Build Trust After the Inquiry

In Episode 35 of The Drake Insights Podcast, Natasha Drake welcomes back Christie Freeze, Director of Strategic Growth at SalesMail, for a conversation about what happens after a senior living lead ra...

1 Jul 43min

Ep 34 - The Tech-Forward Advantage: Solving Problems, Improving Efficiency & Enhancing Human Experiences

Ep 34 - The Tech-Forward Advantage: Solving Problems, Improving Efficiency & Enhancing Human Experiences

Technology and AI are dominating conversations across senior living—but how do you separate real opportunities from the endless stream of shiny new tools? In this special live episode recorded at the ...

11 Jun 56min

Ep 33 - Top 5 Content Mistakes Costing Senior Living Communities Website Conversions (and How to Fix Them)

Ep 33 - Top 5 Content Mistakes Costing Senior Living Communities Website Conversions (and How to Fix Them)

In this episode of The Drake Insights Podcast, Natasha Drake is joined by Bryan Reynolds, co-founder of Authority Agent, to break down the top 5 content mistakes senior living communities are making o...

8 Apr 45min

Ep 32 - Who Is Overseeing the Whole Picture? The Gap in Care Management We Can’t Ignore

Ep 32 - Who Is Overseeing the Whole Picture? The Gap in Care Management We Can’t Ignore

In Episode 32 of The Drake Insights Podcast, host Natasha Drake is joined by her longtime colleague and friend, Lorie Dancy, RN, MSN and Founder of Concierge Care Network, for a thoughtful and story-d...

25 Feb 48min

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