The Art of Customer Relationship Building | Episode 297
Freight 3606 Jun 2025

The Art of Customer Relationship Building | Episode 297

🎧 This Freight 360 episode explores winning brokerage strategies, industry risks, and economic shifts. -Securing more freight through strong communication and customer value -FMCSA identity verification changes and rising fraud concerns -Tariffs, safety budget cuts, and their economic impact -Tech, AI, and personal productivity tips for brokers Support Our Sponsors: Togo: Click Here OperFi: Click Here QuikSkope - Get a Free Trial: Click Here DAT One - Brokers & Carriers: Click Here to...

Episoder(445)

How New Freight Brokers Win In A Loose Market | Final Mile 123

How New Freight Brokers Win In A Loose Market | Final Mile 123

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📦 Is There Still Opportunity for New Brokers? — Is there still enough freight for new brokers to make real money? 🚨 ...

16 Des 202527min

Get Your Freight Brokerage Ready for Next Year | Episode 323

Get Your Freight Brokerage Ready for Next Year | Episode 323

Ever feel like you’re moving more freight but keeping less money? This breaks down a real year-end audit showing where margin leaks happen—from accounts and lanes to tech stack waste—and how to tweak ...

12 Des 20251h 1min

Why Unpredictable Freight Makes Brokers Essential | Final Mile 122

Why Unpredictable Freight Makes Brokers Essential | Final Mile 122

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚚 Which industries have the highest demand and best success rates for freight brokers? 🔍 When using DAT, how do you dea...

9 Des 202521min

CRM Tips for Freight Brokers | Episode 322

CRM Tips for Freight Brokers | Episode 322

Prospecting shouldn’t feel like starting from zero every time. This episode shows you how to turn your CRM into a real-time command center—tracking every activity, contact, quote, and next step so you...

5 Des 20251h 3min

Broker Wants You To Pay $350 Before Loading? | Final Mile 121

Broker Wants You To Pay $350 Before Loading? | Final Mile 121

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🛑 Getting off a broker’s DNU vs new MC 🔍 Steps to verify a carrier before tendering freight 💰 Broker demanding $350 ...

25 Nov 202515min

Training New Hires That Actually Stick | Episode 321

Training New Hires That Actually Stick | Episode 321

This episode covers a practical system for turning new hires into confident brokers using culture, coaching, and clarity instead of heroics. We break down behavior-based culture, reps + shadowing, rec...

21 Nov 202551min

Special Release: Training on the Basics with #TheFreightCoach

Special Release: Training on the Basics with #TheFreightCoach

Want a freight sales edge that actually works? We break down how repeatable habits, niche focus, and real conversations turn new brokers into confident closers—no fluff, just a proven playbook built o...

20 Nov 202528min

The Truth About Freight Agents | Final Mile 120

The Truth About Freight Agents | Final Mile 120

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 📞 Posting vs Calling Carriers: When do brokers post loads vs make call-outs? 🚩 Carrier Red Flags: What carrier clues ...

18 Nov 202531min

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