Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Cornell Hospitality Quarterly: What Matters More?: Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance

Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.

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Episoder(155)

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CQ: Sticktion

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Changing work, labour and employment relations in China

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In this Special Issue of Human Relations key current trends and employment issues are explored through a collection of papers on China, edited by Guest Editors Dr Eli Friedman and Dr Sarosh Kuruvilla ...

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CQ: Message Framing in Hotels

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Robert E. Pitts discusses the study he and co-authors Julie E. Blose and Rhonda W. Mack performed in Charleston, SC which examined participants’ opinion of how they would respond to various message fr...

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Maryam F. Yepes discusses her study that used mobile tablet technology to compare menu selections by millennial-age respondents and test the effects of five different menu nutrition labeling formats f...

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Tension in the Workplace

Tension in the Workplace

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27 Mai 201410min

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