Episode 39 - Community Pharmacists Advise on Medicare Part D
In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D p...
17 Okt 201932min
Episode 37 – Journey Maps & CX: Getting Executive Buy-in
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.
26 Sep 201933min
Episode 36 – Journey Maps & CX: Journey Mapping Workshops
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.
19 Sep 201922min
Episode 35 – Journey Maps & CX: Journey Maps as a Tool
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.
10 Sep 201937min
Episode 34 - Service Design & CX: Key Points
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference betwee...
6 Aug 201929min
Episode 33 - Service Design & Journeys: Introducing Design Concepts
Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and differe...
30 Jul 201930min
Episode 32 - Building a Culturally Competent CX Program
Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.
16 Jul 201927min
