Victor Wennerholm on the Art of Customer Loyalty: How Voyado Hyperpersonalizes Retail Experiences with AI and GenAI

Victor Wennerholm on the Art of Customer Loyalty: How Voyado Hyperpersonalizes Retail Experiences with AI and GenAI

Today’s conversation features Victor Wennerholm, Product Manager at Voyado, and Fanny Nilsson representing AWS. Voyado is recognized as a pioneer in customer experience and loyalty, focusing exclusively on retail and omnichannel brands. They explore how Voyado's platform leverages cutting-edge AI technology for real-time personalization, dynamically showing products and content based on customer behavior. The discussion highlights Voyado's two main products, Engage (CX features, loyalty programs) and Elevate (AI-powered search, recommendations), which combine to cater to the entire customer journey and foster long-lasting relationships beyond just purchases. The episode also touches on the importance of consent-driven marketing in a tightening regulatory landscape. Furthermore, they discuss how AWS supports Voyado's scalability and innovation journey, and the massive impact of Generative AI on the customer journey, from content creation to personalized product discovery.

Episoder(47)

Niilo Säämänen on Building Wolt Grade Technology at Scale: Leveraging Configurability, Logistics Tech, and Generative AI for Rapid Expansion

Niilo Säämänen on Building Wolt Grade Technology at Scale: Leveraging Configurability, Logistics Tech, and Generative AI for Rapid Expansion

In this episode, we sit down with Niilo Säämänen, CTO at Wolt.com, and Kirsi Louhelainen from AWS to discuss how Wolt has scaled from a mobile innovation idea to a global delivery giant operating in 3...

10 Jun 202540min

Conversational AI in Regulated Industries: Rasmus Hauch from Boost.AI

Conversational AI in Regulated Industries: Rasmus Hauch from Boost.AI

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Automating HR Workflows with AI: Luke Buckley & Erik Haugen from ConnectMyApps

Automating HR Workflows with AI: Luke Buckley & Erik Haugen from ConnectMyApps

In this episode, we welcome Luke Buckley, CTO and founder of ConnectMyApps, and Erik Haugen, CEO, to discuss their new AI assistant, Inira. Built on the Canvas integration platform, Inira automates HR...

10 Jun 202528min

Unlocking AI-Driven Learning with Stig Elsfjordstrand from AlreadyON

Unlocking AI-Driven Learning with Stig Elsfjordstrand from AlreadyON

In this episode, we welcome Stig Elsfjordstrand, Chairman at AlreadyON, and Ragnar Harper, Head of Technology at AWS Norway, to discuss the transformative role of AI in HR tech. Stig explains how Alre...

10 Jun 202530min

 Jon Bratseth on Vespa AI: Reinventing Search for Machines with RAG at Enterprise Scale

Jon Bratseth on Vespa AI: Reinventing Search for Machines with RAG at Enterprise Scale

In this episode, we welcome Jon Bratseth, CEO of Vespa.ai, and Ragnar Harper, Head of Technology at AWS Norway. Jon shares Vespa's innovative approach to enterprise-scale AI, focusing on Retrieval Aug...

10 Jun 202528min

Mikk Lemberg (1oT) on Simplifying Global IoT Connectivity and Using GenAI for Predictive Insights

Mikk Lemberg (1oT) on Simplifying Global IoT Connectivity and Using GenAI for Predictive Insights

In this episode, Victor Forsfaelt Ljungberg from AWS speaks with Mikk Lemberg, CPO at 1oT, a cellular connectivity provider for IoT companies. Mikk explains how 1oT simplifies global deployments by ag...

28 Mai 202533min

Andrei Gornostajev (Wallester) on Scalable Card Issuing, Compliance, and Applying AI in Fintech

Andrei Gornostajev (Wallester) on Scalable Card Issuing, Compliance, and Applying AI in Fintech

In this episode, Victor Forsfaelt Ljungberg from AWS speaks with Andrei Gornostajev, CTO at Wallester. Andrei explains how Wallester was created to build a modern, real-time platform for card issuing,...

28 Mai 202531min

Laas Toom (LHV Paytech) on Building a Modern Payments Gateway and Using GenAI for Internal Efficiency

Laas Toom (LHV Paytech) on Building a Modern Payments Gateway and Using GenAI for Internal Efficiency

In this episode, Victor Forsfaelt Ljungberg from AWS speaks with Laas Toom, CTO at LHV Paytech. Laas shares how LHV Paytech evolved into a modern, local digital payments gateway, offering innovations ...

28 Mai 202532min

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