Angela Timofte on Building Trust at Scale: Trustpilot's AI-Powered Journey to Combat Fake Reviews and Empower Businesses

Angela Timofte on Building Trust at Scale: Trustpilot's AI-Powered Journey to Combat Fake Reviews and Empower Businesses

This episode dives into a discussion with Angela Timofte, Global VP of Engineering at Trustpilot, alongside Berkan Hittet from AWS. Trustpilot's core mission is to be the universal symbol of trust, connecting consumers and businesses through reviews and empowering businesses to grow through customer feedback. Angela explains how Trustpilot, as a digital native, cloud-based company, leverages technology like AWS Lambda functions and DynamoDB to scale and innovate while maintaining security and transparency. A key focus is on how data and analytics provide actionable insights for businesses and help consumers make informed decisions. The conversation also addresses the critical role of AI in detecting fraud and combating AI-generated fake reviews. Angela shares her leadership principles of transparency and leading by example, emphasizing a business-driven approach to engineering priorities. The episode also explores how Generative AI is used to enhance products, enabling businesses to reply quicker and foster greater customer engagement.


Episoder(47)

What Role Does Gen AI Play in Creating Smart Loyalty or Activation Formats According to Niels de Vries from QueueUp?

What Role Does Gen AI Play in Creating Smart Loyalty or Activation Formats According to Niels de Vries from QueueUp?

QueueUp specializes in customer activation and loyalty programs, aimed at increasing customer engagement. Smart Activation Formats and Smart Loyalty Programs utilize technology and creativity to enhan...

14 Mai 202424min

What Impact Does Gen AI Have on Supply Chain Sustainability According to Maurice Bolders and Vishi Anand of Bolders Consulting?

What Impact Does Gen AI Have on Supply Chain Sustainability According to Maurice Bolders and Vishi Anand of Bolders Consulting?

Bolders Consulting protects businesses from rising material costs by specializing in supply chain planning and execution, with expertise in data and analytics. Founder Maurice Bolders and Senior Data ...

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How Is Gen AI Personalizing Travel Experiences According to Idan Ganot of SkyTeam?

How Is Gen AI Personalizing Travel Experiences According to Idan Ganot of SkyTeam?

SkyTeam is a global airline alliance focused on providing an integrated and responsible travel experience for customers. SkyTeam offers SkyPriority services, allowing travelers from various member air...

14 Mai 202420min

How Can Gen AI Improve Compliance Tools According to Saskia Smeele from Sdu?

How Can Gen AI Improve Compliance Tools According to Saskia Smeele from Sdu?

Since 1814, Sdu has offered integrated publications, software, and services for professionals in the legal, tax, and government sectors. Saskia Smeele, Chief Information Officer, advocates for greater...

14 Mai 202424min

What Impact Has Gen AI Had on Payment Solutions at Buckaroo According to Dave van Duivenbode?

What Impact Has Gen AI Had on Payment Solutions at Buckaroo According to Dave van Duivenbode?

Buckaroo offers online point-of-sale payment solutions with a wide range of payment methods and support for online payments, in-store payments, subscription management, and credit management. Dave van...

14 Mai 202423min

How Does Gen AI Influence Corporate Content Strategy According to Hans Fermont and Jeroen Goemans of Qonqord?

How Does Gen AI Influence Corporate Content Strategy According to Hans Fermont and Jeroen Goemans of Qonqord?

Qonqord offers an integrated platform that orchestrates corporate content with features such as digital asset management, content creation workflow, campaign management, and Adobe InDesign automation....

14 Mai 202428min

Intro

Intro

The AWS Smart Business Podcast is your destination for insights on applied Gen AI for businesses and the latest advancements in technology across various sectors. Delve into discussions with business ...

10 Mai 202446s

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