Simon Skoog on AI-Powered Logistics: How Apotea Delivers Customer Loyalty Through Automation and Safe AI Wins

Simon Skoog on AI-Powered Logistics: How Apotea Delivers Customer Loyalty Through Automation and Safe AI Wins

This time, we sit down with Simon Skoog, Chief AI Officer at Apotea, and AWS’s David Alele. Apotea, Sweden's leading online pharmacy, maintains its reputation through a core strategy of fast deliveries, low prices, and free delivery, achieved largely through high automation. Simon discusses how Apotea builds its tech infrastructure for future scalability and the dynamic partnership with AWS for cloud services and expert consultation. A unique aspect highlighted is Simon's approach to leading AI teams as a non-technical leader, focusing on strategy, people, and removing organizational "noise" by positioning the AI team as an internal startup directly under the CEO. The episode details Apotea's strategy of prioritizing "safe wins" over "quick wins" for AI projects, such as their successful implementation of product recommendations that significantly boosted conversion rates. They also explore the vast opportunities of Generative AI for internal efficiency (developer tools) and customer-facing applications (chatbots), while maintaining caution on AI-generated advice due to the paramount importance of customer trust.

Episoder(47)

Peter-Paul Houtman on Driving Innovation in DAM: How Bynder uses Hackathons to Explore the Future of Generative AI?

Peter-Paul Houtman on Driving Innovation in DAM: How Bynder uses Hackathons to Explore the Future of Generative AI?

In this episode of the podcast, we explore the evolution of Digital Asset Management (DAM) solutions with Peter-Paul Houtman, CTO of Bynder, and Marc van Ogtrop from Levi9. They discuss the rapid pace...

26 Nov 202427min

How Einar Martin Aandahl Believes Gen AI Can Enhance Collaboration for Scientific Breakthroughs?

How Einar Martin Aandahl Believes Gen AI Can Enhance Collaboration for Scientific Breakthroughs?

In this episode founder and CEO Einar Martin Aandahl explains how Ledidi empowers scientists to securely share medical data, his transition from surgeon and researcher to entrepreneur, and how Generat...

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How Airthings' Audhild Randa Envisions Gen AI Educating on the Risks of Poor Air Quality

How Airthings' Audhild Randa Envisions Gen AI Educating on the Risks of Poor Air Quality

In this episode we explore with Audhild Randa, Airthings' COO/CTO, the importance of air quality monitoring, balancing hardware and software development, inspiring women in tech, and using Gen AI for ...

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How 24SevenOffice’s Magnus Arveng and Lars Erland Leganger Envision Gen AI Transforming the Future of Office Environments?

How 24SevenOffice’s Magnus Arveng and Lars Erland Leganger Envision Gen AI Transforming the Future of Office Environments?

Strategic Business Manager Magnus Arveng and CTO Lars Erland Leganger tell us about 24SevenOffice’s growth since 1997, how it maintains its startup culture, Lars’ development as CTO, and their vision ...

29 Okt 202434min

How Can Small Businesses Tackle Cyber Risks using Gen AI? Advice from Hans van Beek of Secureme2

How Can Small Businesses Tackle Cyber Risks using Gen AI? Advice from Hans van Beek of Secureme2

In this episode, Hans van Beek, Founder and CTO of Secureme2, discusses the risks and opportunities of Generative AI from a security perspective. He highlights the unique cyber risks faced by small bu...

20 Aug 202423min

How Does a CTO Balance Tech and People? Insights from Jacintha Kiewiet of Guidion

How Does a CTO Balance Tech and People? Insights from Jacintha Kiewiet of Guidion

In this episode, Jacintha Kiewiet, CTO at Guidion, discusses the unique challenges of her role in a company where technology directly impacts people. She explains how she determines the course of acti...

20 Aug 202428min

How Does Leadinfo Approach Lead Generation? Insights from Co-CEO Quirijn Kleppe

How Does Leadinfo Approach Lead Generation? Insights from Co-CEO Quirijn Kleppe

In this episode, Quirijn Kleppe, Co-CEO of Leadinfo, shares their innovative approach to lead generation and the dynamics of managing a fast-growing company. He discusses the benefits of sharing the C...

20 Aug 202427min

What Are the Trends in Integrating Best-of-Breed Solutions? Insights from Michael van Tellingen of Lab Digital

What Are the Trends in Integrating Best-of-Breed Solutions? Insights from Michael van Tellingen of Lab Digital

In this episode, Michael van Tellingen, Co-Founder and CTO of Lab Digital, explores the differences between digital and tech agencies. He discusses trends towards integrating best-of-breed solutions a...

20 Aug 202426min

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