E13_12: Seeking for better service design and delivery: created by and for citizens
European Talks18 Des 2019

E13_12: Seeking for better service design and delivery: created by and for citizens

More and more countries worldwide are placing the administrators in the users’ shoes and trying to understand the citizens’ journey through the service request. Today, we will talk about public services and service delivery. Our guest is Gregor Virant, Head of SIGMA and former minister of public administration of Slovenia. SIGMA stands for Support for Improvement in Governance and Management, a joint initiative of the OECD and the European Union.

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Episoder(103)

Stuck in Neutral: Why the Belgrade-Pristina Dialogue Has Stalled Three Years After Ohrid

Stuck in Neutral: Why the Belgrade-Pristina Dialogue Has Stalled Three Years After Ohrid

In this episode of European Talks, host Miloš Pavković (CEP Belgrade) spoke with Dimitar Bechev, Senior Fellow at Carnegie Europe and Director of the Dahrendorf Programme on Europe in a Changing World...

30 Jun 24min

Stalled Dialogue and Rising Tensions in Kosovo*–Serbia Relations

Stalled Dialogue and Rising Tensions in Kosovo*–Serbia Relations

In this episode Fitim Gashi, Executive Director at Sbunker and Dr Marko Savković, Senior Advisor in ISAC Fund, discuss the stalled Kosovo*–Serbia dialogue, highlighting ongoing crises, low trust, and ...

15 Apr 40min

Fighting Corruption in the Western Balkans as part of the EU's Enlargement Reprioritisation

Fighting Corruption in the Western Balkans as part of the EU's Enlargement Reprioritisation

In this episode of European Talks, the podcast of the European Policy Centre (CEP Belgrade), host Milos Pavković explores the future of EU enlargement and the fight against corruption in the Western B...

26 Nov 202551min

E15: Service delivery and digitalisation: Key takeaways for the Western Balkans, Bojana Bajić, ReSPA

E15: Service delivery and digitalisation: Key takeaways for the Western Balkans, Bojana Bajić, ReSPA

In our new European Talks episode, we sat down with Ms. Bojana Bajić, Public Policies Innovations and Digitalization Officer at Regional School of Public Administration (ReSPA) to talk about service d...

14 Nov 202549min

The dialogue between Serbia and Kosovo

The dialogue between Serbia and Kosovo

In this episode of #EuropeanTalks we are talking to Jeta Xharra, Country Director for Kosovo and Editor-in-Chief at BIRN., We examine the state of the Serbia–Kosovo dialogue following the 2023 Agreeme...

13 Nov 202536min

Ko su ranjivi potrošači u Srbiji, i sa kojim poteškoćama se susreću

Ko su ranjivi potrošači u Srbiji, i sa kojim poteškoćama se susreću

Koja prava potrošača su najugroženija u Srbiji? Ko spada u „ranjive“ potrošače? Koje su najčešće prevare, zloupotrebe i poteškoće sa kojima se susreću socijalno ugroženi i stariji potrošači. Kako drža...

30 Sep 202532min

Položaj i zaštita potrošača u Srbiji

Položaj i zaštita potrošača u Srbiji

Zašto su potrošačka prava zapravo prava malog čoveka? Šta je u Nacrtu novog Zakona o zaštiti potrošača dobro, a šta loše za građane? Šta svako od nas može da preduzme da poboljša svoj položaj na tržiš...

29 Sep 20251h 4min

Empowering Youth Voices from Croatia: Youth, Democracy, and the Power of Participation

Empowering Youth Voices from Croatia: Youth, Democracy, and the Power of Participation

In the new episode of the #REACHingCitizens podcast, we talk with Andro Demiri, a law student and young activist from Rijeka, who took part in a local consultation in Rijeka and a national consultatio...

1 Jul 202524min

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