"You Can Save Me, Or Destroy Me"
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16 Mar 202029min
Stop Doing What Customers Hate!
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9 Mar 202029min
Trust Is Your Competitive Advantage
How can something so basic—so obvious!—be a competitive advantage? Here's why: Because too many people forget to build trust. I explain, and then discuss it with a guy who won my trust. It's Jay Sofer...
2 Mar 202027min
Saving the Company, With Only $1,000 in the Bank
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24 Feb 202023min
The Weird Customer Quirk That Changed Everything
Talkspace is a platform where therapists and patients can talk, and its first launch was a total failure. But then its founders noticed something strange: Users were sending lots of very, very persona...
17 Feb 202017min
When Everyone Says You're Wrong (But You're Not)
Mark Lawrence co-founded SpotHero in Chicago, and investors told him he needed to expand across America fast. He wanted to take a different approach... even though he wasn't entirely sure it was the r...
10 Feb 202018min
Finding Joy in the Unknown, with Brandon Steiner
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3 Feb 202020min
How to Deliver A Great Customer Experience
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27 Jan 202024min
