S1 #11 Improving services with User Research

At DWP Digital, we design and build our services around the needs of our 20 million users. Our User Researchers help to embed these customers’ voices and experiences into our development process.

In this episode Sheena Gawler, Lead User Researcher, Chris Moffitt, Senior User Researcher, Jon Houghton, Lead Interaction Designer, and Malcolm Canvin, Senior Product Manager discuss the importance of representing the end-user at every stage of the project's development, the methodologies we use and how our teams use the information they gather to improve our services for everyone.

Transcription: https://dwpdigital.blog.gov.uk/2021/12/01/podcast-improving-services-with-user-research/

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