Customer Success Playbook - Final Episode with Kevin and Roman
Send us Fan Mail This finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success. In this closing chapter of the customer success playb...
22 Des 202537min
Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI
Send us Fan Mail Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flo...
29 Aug 20259min
Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling
Send us Fan Mail Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins R...
11 Aug 20258min
Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation
Send us Fan Mail How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facin...
25 Jul 202521min
Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong?
Send us Fan Mail When AI systems fail spectacularly, who pays the price? Part two of our conversation with global tech lawyer Gayle Gorvett tackles the million-dollar question every business leader is...
16 Jul 202511min
Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials
Send us Fan Mail Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for...
7 Jul 20259min
Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design
Send us Fan Mail The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI t...
3 Jul 202513min
