How Many CTOs24 Jun 2025

From Chicken to Chatbots: Generative AI in Hospitality with Justin Kaufman

In this episode of "How Many CTOs Does It Take?" podcast, hosts Scott Porad and Brad Hefta-Gaub interview special guest Justin Kaufman. Justin discusses his unique journey from working in health tech to founding the Mount Joy restaurant, where he's implemented innovative tech solutions to enhance customer engagement. The conversation covers topics such as AI-assisted coding, the benefits and challenges of monolithic architecture, and the future of customer relationship management through modern LLMs. Justin also shares anecdotes about his time working with both hosts, revealing different aspects of their management styles.

00:00 Introduction
00:48 Guest Introduction: Justin Kaufman
01:29 Justin's Prepared List of Topics
03:49 Justin's Journey: From Health Tech to Chicken Shack
06:14 Innovating the Restaurant Experience
08:56 Building a Custom POS System
14:20 Leveraging AI for Personalization
17:41 The Power of Small Teams and AI Tools
28:05 Engaging Customers with Interactive Games
33:15 Evolution of Chatbots and CRM
34:09 Expanding Beyond Restaurants
35:17 Technical Challenges and Solutions
36:24 Monolith vs. Microservices
45:38 Serverless Architecture and Tech Debt
49:55 The Future of Small Teams and AI
57:05 Reflections on Management Styles
01:01:27 Conclusion and Farewell

Resources:

How Many CTOs Pod: https://howmanyctospod.com
Scott Porad: https://www.linkedin.com/in/scottporad/
Brad Hefta-Gaub: https://www.linkedin.com/in/bradheftagaub/
Justin Kaufman: https://www.linkedin.com/in/justinkaufman/

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