247: Cozy Conversations - Yanique on Embracing Courage in Life, Service, and Personal Growth
Send us Fan Mail In this solo episode of "Navigating the Customer Experience," host Yanique Grant reflects on her podcasting journey and offers encouragement to those considering starting their own. W...
15 Okt 20248min
246: Transforming Customer Experience with Data and Digital First Strategies with Andrew Carothers
Send us Fan Mail Andrew Carothers is a Senior Customer Experience Leader and a CCXP who has significantly shaped the field of customer experience (CX). His career began in public relations, where he w...
8 Okt 202429min
245: Navigating Life's Journey: Balancing Mind, Body, and Spirit for Personal and Professional Success with Rusty Rueff
Send us Fan Mail In this episode of Navigating the Customer Experience, host Yanique Grant interviews Rusty Rueff, a seasoned leader with a diverse career in entertainment, talent management, and phil...
3 Okt 202439min
244: From Service to Software: Creating a Customer-Centric Knowledge Base with KnowledgeOwl with Marybeth Alexander
Send us Fan Mail Marybeth Alexander has been the Knowledge Goddess and Chief Executive Owl at KnowledgeOwl since she co-founded the company with Pete in 2015. As KnowledgeOwl’s CEO, she's responsible ...
25 Sep 202423min
243: Building Strong Cultures and Empowering CEOs: Insights from Bob Carrothers
Send us Fan Mail Bob Carrothers has 29 years of experience, he facilitates peer-to-peer boards of CEOs and executives, creating environments conducive to skill enhancement, informed decision-making an...
17 Sep 202418min
242: Mastering Geofencing for Small Business Growth with Ernesto Cullari and Barbara Wardell
Send us Fan Mail Barbara Wardell and Ernesto Cullari run an agency that focuses on geofencing. This embraces a growth hacker mindset that strategically focuses on identifying and amplifying their clie...
11 Sep 202425min
241: Mastering Sales Through Customer-Centric Mindsets: Insights from Alan Versteeg
Send us Fan Mail Alan Versteeg, an engineer turned sales management expert, initially approached the sales world with skepticism, but soon turned it into a thriving career by applying the engineering ...
3 Sep 202419min
240: Elevating Customer Experience: Neil Leyland on AI, Machine Learning, and Transforming Contact Centers with Neil Leyland
Send us Fan Mail Neil Leyland is a Chief Contact Center Strategist at InterVision, and he is an exceptional PMP and six Sigma black belt certified senior-level program leader and a proven problem-solv...
27 Aug 202418min
