259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan

Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business process outsourcing (BPO). For over two decades, Peter has advised CX outsourcers, enterprises, governments, and associations on strategic issues like technology deployment, offshore positioning, and service delivery. He is also the publisher of the a...

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Episoder(127)

207: Unearthing the Universals in Leadership with Adam Bryant

207: Unearthing the Universals in Leadership with Adam Bryant

Send us Fan Mail Adam Bryant is a Senior Managing Director and Partner at the ExCo Group, where he works with hundreds of senior leaders and high-potential executives. As the creator and former author...

31 Okt 202328min

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

206: Customer-Centric Evolution: Marrying Marketing with Seamless Service with CJ Stratte

Send us Fan Mail CJ Stratte is a highly accomplished female entrepreneur, currently serving as a CEO and President of On The Move Trucks, a successful turn-key truck rental company catering to self-st...

11 Okt 202318min

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

205: Empathetic Marketing: The Power of Radical Vulnerability, Empathy, and Transparency with Kat Kennan

Send us Fan Mail Kat Kennan is the founder and CEO of Radical Customer Experience™️, a ground-breaking consulting firm that encourages brands to establish genuine connections with their customers by ...

3 Okt 202320min

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

204: Harnessing Personal Energy: The Power Barometer in Work and Life with Josefine Campbell

Send us Fan Mail Josefine Campbell is a founder of Campbell Company, a top leadership consulting firm for multinational companies. Campbell inspires and coaches leaders, teams, and talents in large or...

26 Sep 202320min

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

203: From Food Runner to eCommerce Tycoon: The Anatoliy Journey of Perseverance, Purpose, and Scaling Success with Anatoliy Labinskiy

Send us Fan Mail Anatoliy Labinskiy is an entrepreneur, eCommerce expert, salesman, holder of 4-time Two Comma Club awards. His story is a perfect example of life when everything goes against us to be...

19 Sep 202327min

202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

202: Unlocking Patient-Centric Care: The Transformative Power of Conversational AI in Healthcare with Leslie Pagel

Send us Fan Mail Leslie Pagel is the Chief Evangelist of Authenticx - a conversation analytics company dedicated to improving the way healthcare companies engage with patients. In this role, she crea...

12 Sep 202322min

201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

201: Creating Authentic Customer Connections in a Digital World: The Power of Integrating Empathy and Technology with Tom Martin

Send us Fan Mail Tom Martin is the CEO at Glance, a CX and contact center strategist, product lifecycle expert, and partnership builder. Tom has led Glance through a successful “pivot,” transitioning...

29 Aug 202324min

200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

200: Creating Employee Advocates: Nurturing Remarkable Retention in a Remote-Driven World with Joey Coleman

Send us Fan Mail Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he shares his first 100 Days® methodology for improving customer and employee retention ...

22 Aug 202338min

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