Emma Bridger and Belinda Gannaway, "Employee Experience by Design" (Kogan Page, 2021)

Emma Bridger and Belinda Gannaway, "Employee Experience by Design" (Kogan Page, 2021)

Today I talked to Belinda Gannaway, co-author (with Emma Bridger) about her book Employee Experience by Design: How to Create an Effective EX for Competitive Advantage (Kogan Page, 2021). Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on such a list of priorities is gaining greater autonomy, an opportunity to learn and to achieve a sense of purpose on the job. Cast aside as my guest this week indicates are myths that the employee experience (EX) is about perks, that HR “owns it” alone, that attracting and retaining employees covers the bases so far as EX is concerned, and that EX applies only to privileged, high-end employees working remotely as opposed to on the frontlines or in warehouses. No, EX can’t wait because EX is happening everyday – whether in good, bad or ugly ways. Hear Belinda Gannaway talk about the need to democratize the workplace and you’re sure to come away impressed by her commitment and knowledge. Belinda Gannaway is a director at the employee experience consultancy Fathom XP. Her fascination with organizational culture began when she was a journalist working in the U.K. Houses of Parliament. Dan Hill, PhD, is the author of nine books and leads Sensory Logic, Inc. (https://www.sensorylogic.com). His new book is Blah, Blah, Blah: A Snarky Guide to Office Lingo. To check out his related “Dan Hill’s EQ Spotlight” blog, visit https://emotionswizard.com. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/dan-hills-eq-spotlight

Episoder(141)

Michael P. F. Smith, "The Good Hand: A Memoir of Work, Brotherhood, and Transformation in an American Boomtown" (Viking, 2021)

Michael P. F. Smith, "The Good Hand: A Memoir of Work, Brotherhood, and Transformation in an American Boomtown" (Viking, 2021)

Today I talked to Michael P. F. Smith about his book The Good Hand: A Memoir of Work, Brotherhood, and Transformation in an American Boomtown (Viking, 2021) Michael Smith is a folk singer who has shar...

11 Mar 202137min

Roland T. Rust and Ming-Hui Huang, "The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy" (Palgrave MacMillan, 2021)

Roland T. Rust and Ming-Hui Huang, "The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy" (Palgrave MacMillan, 2021)

Today I talked to Ming-Hui Huang about her book (coauthored with Roland T. Rust), The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Palgrave MacMillan, 2021) This episod...

4 Mar 202135min

Candacy Taylor, "Overground Railroad: The Green Book and the Roots of Black Travel in America" (Abrams Press, 2020)

Candacy Taylor, "Overground Railroad: The Green Book and the Roots of Black Travel in America" (Abrams Press, 2020)

Today I talked to Candacy Taylor about her book Overground Railroad: The Green Book and the Roots of Black Travel in America (Abrams Press, 2020). Taylor is an award-winning author, photographer and c...

25 Feb 202137min

Alan Lightman, "Probable Impossibilities: Musings on Beginnings and Endings" (Pantheon, 2021)

Alan Lightman, "Probable Impossibilities: Musings on Beginnings and Endings" (Pantheon, 2021)

Imagination with a Straight Jacket Alan Lightman is a writer, physicist, and social entrepreneur. He has served on the faculties of Harvard and the Massachusetts Institute of Technology (MIT) and was ...

18 Feb 202135min

Paul O. Jenkins, "Bluegrass Ambassadors: The McLain Family Band in Appalachia and the World" (West Virginia UP, 2020)

Paul O. Jenkins, "Bluegrass Ambassadors: The McLain Family Band in Appalachia and the World" (West Virginia UP, 2020)

Today I talked to Paul O. Jenkins about his book Bluegrass Ambassadors: The McLain Family Band in Appalachia and the World (West Virginia UP, 2020). This episode covers a band that defies expectations...

11 Feb 202133min

Sharon Olds, "Arias" (Knopf, 2019)

Sharon Olds, "Arias" (Knopf, 2019)

This episode covers a range of topics from Old’s use of line breaks (enjambment that runs contrary to the tedious, end-stopped rhyming lines of hymnals) to the degree to which any art work can be real...

4 Feb 202135min

Gary Hamel and Michele Zanini, "Humanocracy: Creating Organizations As Amazing As the People Inside Them" (HBR, 2020)

Gary Hamel and Michele Zanini, "Humanocracy: Creating Organizations As Amazing As the People Inside Them" (HBR, 2020)

Today I talked with Gary Hamel and Michele Zanini about their book Humanocracy: Creating Organizations As Amazing As the People Inside Them (HBR, 2020). This episode attacks the way bureaucracies are ...

28 Jan 202138min

Michael Gorra, "The Saddest Words: William Faulkner's Civil War" (Liveright, 2020)

Michael Gorra, "The Saddest Words: William Faulkner's Civil War" (Liveright, 2020)

Today I talked to Michael Gorra about his new book The Saddest Words: William Faulkner's Civil War (Liveright, 2020). This episode touches on two of William Faulkner’s novels in particular: The Sound ...

21 Jan 202136min

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