Cracker Barrel, American Eagle and surviving social uproar, with Erika Wheless and Gillian Follett

Cracker Barrel, American Eagle and surviving social uproar, with Erika Wheless and Gillian Follett

Ad Age reporters Erika Wheless and Gillian Follett break down the brand lessons from the recent Cracker Barrel and American Eagle dramas: How can marketers better prepare for social pushback, what to know about official brand responses and how the brand-consumer relationship is changing on social media.

Plus, AI ad networks are beginning to emerge, which place paid content in chatbots such as ChatGPT. Dig into the debate between maintaining chat quality and monetizing the technology. And Svedka has resurrected its Fembot character in a plea for people to put down their phones and go out with friends.

Dig deeper on the topics mentioned in this week's episode:

~The latest on the Cracker Barrel rebrand saga

~Refresh yourself on American Eagle's Sydney Sweeney campaign backlash

~Inside E.l.f. Cosmetics' Matt Rife social campaign

~Keep up with the latest account reviews

~Buy tickets to Ad Age's Business of Brands conference

~Listen to Hinge's CMO talk connecting with Gen Z

Episoder(379)

Scaling d-to-c

Scaling d-to-c

Scott Tannen, founder and CEO of direct-to-consumer bedding brand Boll & Branch, talks about the company's plan to accelerate growth through a recent private equity investment, how sustainability fact...

11 Sep 201922min

'Made in USA' marketing

'Made in USA' marketing

Ad lawyer Jeff Greenbaum on why regulators could soon be tightening rules on "Made in the USA" marketing claims, plus what consumer protection authorities are monitoring during the deal-ridden back to...

4 Sep 201922min

B-Dubs CMO on man caves and chicken sandwiches

B-Dubs CMO on man caves and chicken sandwiches

Buffalo Wild Wings Chief Marketing Officer Seth Freeman dishes on marketing such as tv spots and a football prenup, updated food and why he says watching games at the chain beats sitting in his man ca...

28 Aug 201920min

DraftKings bets big on first-ever in-house campaign as NFL season looms

DraftKings bets big on first-ever in-house campaign as NFL season looms

Although DraftKings offers its users the option to bet on soccer, basketball and NHL games, the NFL season is by far its biggest moneymaker. "This is our Black Friday," Tom Goedde, CMO at DraftKings s...

21 Aug 201920min

Shake Shack's CMO isn't a fan of paid media

Shake Shack's CMO isn't a fan of paid media

Chief Marketing Officer Jay Livingston dishes on how Shake Shack reaches customers with little paid marketing, its plans for a new veggie product and its delivery partnership with Grubhub.

14 Aug 201925min

H&R Block gets personal

H&R Block gets personal

Vinoo Vijay, CMO of the tax prep giant, on what he is doing to get ready for tax season, why the brand is sitting out the Super Bowl and how it is leaning into personalized marketing.

7 Aug 201932min

Healthy food marketing

Healthy food marketing

Partners & Napier quizzed more than 1,100 U.S. adults about their eating habits. CJ Gaffney, the ad agency's director of planning, joins Marketer's Brief with a first discussion of some of the finding...

30 Jul 201925min

Liquor marketing

Liquor marketing

Adrian Parker, VP Marketing for Patron and Grey Goose, on the vodka's new marketing approach and why Patron is the Lady Gaga of tequila.

24 Jul 201929min

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