How Cleveland Clinic in Florida innovates the approach to delivering care and elevates the patient experience

Lingering impacts of the Covid-19 pandemic are creating far-reaching challenges for health care organizations nationwide.

In this episode of the Florida Health Care Insider podcast presented by Cleveland Clinic in Florida in partnership with the South Florida Business Journal, Rishi Singh, MD, vice president and chief medical officer of Cleveland Clinic Martin North and South hospitals, and Surendra Khera, MD, vice chief of the Primary Care Institute at Cleveland Clinic in Florida, explore lessons learned during the pandemic and innovative new strategies put in place at the organization and shared across the U.S. health care system.

“One of the big (pandemic-related) boons has been the value that we found in Hospital Care at Home, which is a unique product at Cleveland Clinic in Florida,” Singh says.

For the staff, new approaches to care are helping alleviate burnout.

“Across the region, we have clinicians called ‘in-basket captains,’” Khera says, who monitor physicians’ and other clinicians’ emails when they are unavailable. “Not only does it make communication efficient,” but it also has reduced the primary care team’s “digital workload."

Listen to this episode to hear about:

• The “continuous model of improvement” (9:04)
• An innovative use of AI in primary care (28:42)

Learn more about Cleveland Clinic in Florida’s primary care initiatives and innovations.

Disclaimer
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