Training: More Important Than You Realize with Ryan Schreiber

Have you been hearing us talk recently about… training, training, and more training? Did you hear our recent announcement about Sync Logistics training? Well, the hype is still going in this episode of the Extra Mile Podcast by Metafora. Also, did we mention… it’s the season finale!!!! Don’t worry though, we’ll be back in 2023 with more great guests and conversations. Our host Adam”P-Mutt” Perlmutter and guest host Teresa Ronquillo chat with the one and only Ryan Schreiber, VP of Industry and Growth at Metafora. They discussed a very interesting topic: training and training-as-a-service. What’s the moral of the story? There is a business cost to not doing training or to doing training poorly. Conversely, if you train your people the right way, it’s an investment rather than an expense. This way, your employees will be trained based on what you need for the company and, more importantly, what you need from them. Training-as-a-Service: Sync Logistics Training Ryan shares the origin story of the brand name for this new training-as-a-service solution. Sync made sense for so many reasons, largely what it represents as the root word for many other words. To illustrate: Some of the training can be done synchronously. Some of the training can be done asynchronously. Sync is synchronizing the learning, as in standardizing it. Issues with the Current State of Training We dump too much on people early on, and then they often remember a bunch of stuff they don’t need to remember yet, and they don’t remember a bunch of stuff they do need to know at that point in their training. Companies don’t do enough training early on and then don’t have an opportunity to come back to the basics for many employees. Setting this foundation is crucial. Companies don’t do a good job explaining the “why”. Without the why, you’re simply just training your people to become automatons. The training sticks and becomes true knowledge when people understand why they are learning it, why it’s important, why it is the way it is, why the knowledge will help them in their role, etc. The focus tends to be on new hires only. There needs to be an equal focus on ongoing and developmental training. Consider: First time managers. How to have difficult conversations. Advanced capacity strategy concepts. What challenges does Sync Logistics Training tackle for transportation and logistics companies? Challenge: It’s hard to avoid management burn-out on training Challenge: It’s difficult to make digital training engaging Challenge: It’s hard to ensure that shadowing time for new hires is valuable, impactful, and not a waste of time for all employees involved Challenge: Improving a training program is costly Challenge: It takes too long to get new hires to a place where they are valuable contributors. What’s the thesis of Sync Logistics Training? The concept here is to take employees on a learning journey, beyond new hire training. It starts on day one, yes, you need to build a better new hire training program, but equally important are ongoing and developmental training. What type of companies would benefit the most from implementing a quality TaaS solution? Ones that want their employees to ramp faster Ones that want their customer and carrier experience to be better Ones that want to build a deeper bench Want to check out more of the content references in this episode? Well, then, here you go: Official Sync Logistics Training Website Pain Points addressed by Sync Logistics Training Metafora Holiday Gift Guide More training content on the Metafora blog