Inside Laravel Customer Support with Feri Bartha

Inside Laravel Customer Support with Feri Bartha

In this episode of the Laravel Podcast, Matt talks with Feri Bartha, Laravel’s Director of Customer Success and Support. They explore the role of customer success, the proactive side of support, and what it takes to build a support team from the ground up. Feri shares perspectives on team metrics, knowledge management, and how AI is shaping the future of support. The conversation also dives into personalized customer care and the creative support initiatives happening at Laravel.



----- Editing and transcription sponsored by Tighten.


Episoder(151)

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The Making of Laravel Cloud: Behind the Scenes with Joe Dixon

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12 Mai 202549min

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28 Apr 202537min

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In this episode of the Laravel Podcast, host Matt Stauffer sits down with Jess Archer, Engineering Team Lead at Laravel, to explore her journey to the team and her work on key projects—most notably Ni...

14 Apr 202549min

Joe Tannenbaum on VS Code Extension, Inertia 2.0 & Open Source

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24 Mar 202542min

Laravel’s New Starter Kits: Official and Community

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In this episode of the Laravel Podcast, host Matt Stauffer sits down with Tony Lea, an open-source developer at Laravel, to dive into a range of topics. They explore the future of Laravel’s starter ki...

10 Mar 202535min

The Biggest Day in Laravel History

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In this episode of the Laravel Podcast, host Matt Stauffer sits down with Chris Sev, Laravel's new Director of Developer Relations, to explore his background and the evolving role of DevRel. They dive...

24 Feb 202539min

Laracon AU Update & Nightwatch Q&A

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In this episode of the Laravel podcast, host Matt Stauffer is joined by Taylor Otwell and Jess Archer at Laracon Australia to discuss the new Laravel Nightwatch product and answer listener questions a...

12 Nov 202434min

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