Issues Management: How is digitalisation changing the way organisations try to manage issues?

Issues Management: How is digitalisation changing the way organisations try to manage issues?

In this episode, we are talking about digital corporate communication and issues management. We are joined by Professor Laura Illia, who is the head of the Department of Communication and Media Research at the University of Fribourg in Switzerland. A lot of her research interests tend to center around communication processes taking place through social media and other new media, which contribute to the formation and management of legitimacy, reputation issues, and corporate social responsibility.


For more about this topic (including the case study/example), see the chapter on this topic in the Handbook on Digital Corporate Communication (2023) published by Edward Elgar Publishing.

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Episoder(25)

Public Sector Organisations: The Finnish Tax Administration introduces character for humorous tax lessons

Public Sector Organisations: The Finnish Tax Administration introduces character for humorous tax lessons

In this episode, we are talking about Digital Corporate Communication and Public Sector Organisations. We are joined by Dr Hanna Reinikainen, Postdoctoral Researcher at the University of Helsinki, Fin...

22 Des 202330min

Disinformation: The European Union’s response to disinformation

Disinformation: The European Union’s response to disinformation

In this episode, we are talking about Digital Corporate Communication and Disinformation. We are joined by Stefania Romenti, Associate Professor in Strategic Communication at IULM University, Italy. H...

15 Des 202318min

 Corporate Social Responsibility (CSR) Communication: Grupo Nutresa, the leading processed food company in Colombia

Corporate Social Responsibility (CSR) Communication: Grupo Nutresa, the leading processed food company in Colombia

In this episode, we are talking about Digital Corporate Communication and Corporate Social Responsibility (CSR) Communication. We are joined by Dr Lina Gomez-Vasquez, Assistant Professor in the Depart...

8 Des 202334min

Hijacking: SAS Ad Controversy

Hijacking: SAS Ad Controversy

In this episode, we are talking about Digital Corporate Communication and Hijacking. We are joined by Sofia Johansson, PhD candidate in the Journalism Media and Communication department at Gothenburg ...

1 Des 202332min

Internal Communication: philosophy of the Swedish Transport Administration

Internal Communication: philosophy of the Swedish Transport Administration

In this episode, we are talking about Digital Corporate Communication and Internal Communication. We are joined by Dr Rickard Andersson who is senior lecturer in the Department of Strategic Communicat...

24 Nov 202332min

Co-productive Citizen Engagement: Madrid City Council's push for citizen engagement

Co-productive Citizen Engagement: Madrid City Council's push for citizen engagement

In this episode, we are talking about Digital Corporate Communication and Co-productive Citizen Engagement. We are joined by Dr. María-José Canel, Professor of Political and Public Sector Communicatio...

17 Nov 202334min

Gamification: lessons from Nissan, Deloitte, and Google

Gamification: lessons from Nissan, Deloitte, and Google

In this episode, we are talking about Digital Corporate Communication and Gamification. We are joined by Dr Jens Seiffert-Brockmann, Professor of Business Communication at the Department of Foreign La...

10 Nov 202333min

Corporate Reputation: Dolce & Gabbana's reputation in China

Corporate Reputation: Dolce & Gabbana's reputation in China

In this episode, we are talking about Digital Corporate Communication and Corporate Reputation. We are joined by Dr Elanor Colleoni, Assistant Professor in the Faculty of Communication at IULM Univers...

3 Nov 202333min

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