How To Remove ‘Dumb Rules’
A ‘Dumb Rule’ is a rule or policy that customers HATE; it is used to control customer engagement and not enable it. Dumb Rules create internal friction in an organization that prevents smooth fulfillm...
4 Des 202324min
Why Being Imperfect is The Perfect Thing to Do
Everyone seeks perfection in business and in life. We aspire to be ‘perfect’ in everything we do. How is that even possible in a world that is imperfect? And who determines what’s perfect and what is ...
27 Nov 202319min
Why Copying Others is Disastrous
What’s the first thing most people do when confronted with a challenge or a problem to solve? They ‘Gargle Google’! They look for how others—Best in Class—have addressed the issue and then they copy i...
16 Nov 202325min
Why Textbooks Can Make You Fail
Put The Textbook Down! is the mantra that professionals need to follow if they want to achieve breakaway performance. Of course, education is essential to preparing everyone for a rewarding future. Bu...
5 Nov 202319min
9 Simple Moves To BE DiFFERENT
In this episode, Roy discusses the Importance of being different in an insanely competitive world if you want to achieve superlative results. He distinguishes between what being different IS and what ...
31 Okt 202323min
