The Service Experience Should SURPRISE! your Customers

The Service Experience Should SURPRISE! your Customers

Customers expect your product or service to work as promised. Having a product that works doesn’t impress them much; it doesn’t make them loyal to you in the long run.

But when they have a service experience that “takes their breath away”, they become a raving fan and they tell everyone around them how amazing you are.

In this episode, Roy breaks down the Moves he made to build a Service Strategy that created “gasp-worthy” customer service experiences and enabled his team to get TO A BILLION IN ANNUAL SALES!

Episoder(129)

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💦 Splash - Leader Communications

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My Journey To a $BILLION

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12 Aug 202455min

The Boring Leader

The Boring Leader

“Entrepreneur, author and former CMO Roy Osing dares to be different - in fact, he insists on it and helps his clients to do the same! Roy is a one of a kind leadership thinker with little patience fo...

5 Aug 202447min

Don’t Give Deals For New Customers!

Don’t Give Deals For New Customers!

Every business seems to put an extreme focus on attracting NEW customers. New customer acquisition programs are ‘sexy’; give-aways to get people to leave their current suppliers and join another team ...

29 Jul 202422min

💦 Splash - Public Speaking

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Effective communication in business is crucial for success, fostering collaboration, and ensuring clarity.Businesses generally recognize its importance but may not give it adequate priority.As for pub...

26 Jul 20246min

A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with t...

22 Jul 202422min

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