A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(132)

👉🏻 From Startup to $1B: Roy Osing's Unconventional Leadership Rules

👉🏻 From Startup to $1B: Roy Osing's Unconventional Leadership Rules

🚀 Ready to break the mold and skyrocket your business?🎙️ Join host Amber Stitt on this episode of Pathways as she sits down with Roy Osing—former president, audacious leader, and author of Be Differ...

23 Mar 37min

Be The ONLY One: The Definitive Playbook for Category-Dominating Differentiation

Be The ONLY One: The Definitive Playbook for Category-Dominating Differentiation

In today’s crowded market, incremental thinking won’t cut it. This episode delivers an actionable play from Roy Osing’s proven system—the audacious framework of becoming the ONLY one. With over 40 yea...

9 Mar 12min

Execute Differentiation: The Bold Strategy to Avoid Fading Out

Execute Differentiation: The Bold Strategy to Avoid Fading Out

🚀 New Episode Alert! 🚀Tune into the Business Superfans Podcast for a powerful chat with Roy Osing, the visionary who turned a startup into a $1B giant. Discover the secrets of the “Be Different or B...

23 Feb 34min

The Audacious Playbook: Bold Moves, Exponential Impact, No Limits

The Audacious Playbook: Bold Moves, Exponential Impact, No Limits

🚀Taking your career to the next level can feel like a tough climb 🧗‍♂️. Sometimes luck plays a part 🎲, but for most, it's a journey full of challenges. The good news? There are simple moves you can...

9 Feb 24min

Why "Best" Is The Enemy of Exponential Growth: The Playbook to Be The ONLY One

Why "Best" Is The Enemy of Exponential Growth: The Playbook to Be The ONLY One

In this episode of The PowerTalk Show, we’re going all-in with Roy Osing — former CMO, top exec, and author of the explosive mantra: Be Different or Be Dead. 💥Roy’s epic ride to $1B in revenue and hi...

26 Jan 21min

The Sales Revolution: New Rules for Exponential Growth

The Sales Revolution: New Rules for Exponential Growth

🔥🚀 Ready to elevate your sales game? Tune into this episode for audacious strategies that make you stand out! ▪️ Differentiation is survival—without it, you risk extinction 🦕💥▪️ Roy's "ONLY Statem...

12 Jan 22min

Crush the Norm, Cash the 💰 Checks

Crush the Norm, Cash the 💰 Checks

Crush the Norm, Cash the Checks🔥🚀 Thomas Helfrich chats with Roy Osing, author of Be Different or Be Dead, about the secret sauce to thriving in today’s saturated market! 🔹 The Power of Differentia...

29 Des 202544min

Beyond Skills: The Goosebump 😮 Hiring Rule

Beyond Skills: The Goosebump 😮 Hiring Rule

🚀 Beyond Skills: The Goosebump Hiring Rule!Learn how to hire talent that truly aligns with your vision and skyrockets your career. 💡📚Get ready for game-changing strategies, unique positioning tips,...

15 Des 20251h 18min

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