A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(128)

Why Settling For “Best” Is a Death ☠️ Sentence!

Why Settling For “Best” Is a Death ☠️ Sentence!

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Sales Revolution: The New 🆕 Rules

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🔥 Shatter Limits & Become Unstoppable 💥💡 Roy Osing, a badass entrepreneur & leader, drops truth: “Find what they care about & do it differently—that's the magic dust.”🚫 Don’t follow the herd—head ...

1 Des 202535min

Why “The Price Trap” Will Kill 💀 Your Business

Why “The Price Trap” Will Kill 💀 Your Business

🚨 Why “The Price Trap” Will Kill Your Business 🚫When rivals slash prices, don’t get sucked in! 😱 Focus on adding real value 💎 and delivering premium solutions. That’s how you win big and last long...

17 Nov 20257min

💥 Why Serving Is The New Leading

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🔥 Why Serving is the New Leading 💥Roy Osing, a $BILLION business builder, swears by asking “How can I help?” 🙌—genuine support = killer results. Want a boss team? Tune into Business Essentials Dail...

3 Nov 202521min

Building Sales 😎 Legends

Building Sales 😎 Legends

🔥Building Sales Legends Let’s Break it Down 💪Forget just dialing and grinding—Roy Osing says it’s about being a strategic powerhouse! 📈 Your team should WOW customers and make them your biggest fan...

20 Okt 20259min

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