A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(132)

Shatter Limits And Become 🚀 Unstoppable

Shatter Limits And Become 🚀 Unstoppable

🔥 Shatter Limits & Become Unstoppable 💥💡 Roy Osing, a badass entrepreneur & leader, drops truth: “Find what they care about & do it differently—that's the magic dust.”🚫 Don’t follow the herd—head ...

1 Des 202535min

Why “The Price Trap” Will Kill 💀 Your Business

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In a race to the bottom, cutting prices is an incremental move that erodes your foundation. The bold strategy for exponential growth is to refuse to play. 😱 Instead, make the operational leap to focu...

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💥 Why Serving Is The New Leading

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🔥 Why Serving is the New Leading 💥Roy Osing, a $BILLION business builder, swears by asking “How can I help?” 🙌—genuine support = killer results. Want a boss team? Tune into Business Essentials Dail...

3 Nov 202521min

Building Sales 😎 Legends

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🔥Building Sales Legends Let’s Break it Down 💪Forget just dialing and grinding—Roy Osing says it’s about being a strategic powerhouse! 📈 Your team should WOW customers and make them your biggest fan...

20 Okt 20259min

The Hard Road to BILLIONS: Most Fail Then Crush It Anyway

The Hard Road to BILLIONS: Most Fail Then Crush It Anyway

🔥 The Hard Road to Billions: Why most fail—then crush it anyway 💥Roy Osing, the legendary biz warrior with 40+ years of badass strategies, shares how to carve your own damn path to $1B+ in sales. Th...

6 Okt 202537min

Why a Blue Ocean Strategy Is a Siren’s Song For Business

Why a Blue Ocean Strategy Is a Siren’s Song For Business

🚨 Why The Blue Ocean Strategy Is a Siren’s Song For Business 🚨The hype? It sells dreams of new markets and crazy growth. Everyone’s singing Blue Ocean—but listen up—real-world business isn't a fairy...

22 Sep 20259min

How We Flipped the Script & Hit a BILLION

How We Flipped the Script & Hit a BILLION

🚀 How We Flipped the Script & Hit a BILLION 💥Roy Osing—40+ years kicking ass in leadership—drops truth bombs on how he crushed the game with bold, relentless strategies. From startup chaos to a $1B ...

8 Sep 20251h

Why Amazing Leaders Eat Dog Food

Why Amazing Leaders Eat Dog Food

🐶💥 Why Amazing Leaders Eat Dog Food!• True leadership isn’t just talk—it’s doing what you preach ✨• Inconsistent actions = eroded trust 🚧• Lead by example — “eat your own dog food” 🍽️💪Tune in for...

25 Aug 202518min

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