A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(129)

The Art of Differentiation

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My Strategic Game Plan Delivers Amazing Results

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Traditional strategic planning methods are seriously flawed. They are time consuming and generally offend the wallet. Trying to perfect the end game using academic principles dominates the planning pr...

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B CoNTRARIAN and B Successful

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A CoNTRARIAN Entrepreneur disrupts momentum from the past. ✔️They are malcontents of tradition. ✔️They have disdain for the status quo. ✔️They have outlandish ideas. ✔️They make people nervous. ✔️They...

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Differentiation And Audacious Leaders are Magic

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“Osing's mantra—be different or be dead—has been the backbone of his audacious journey, driving him to constantly innovate to create ripples of value for his customers.Osing dissects the magic of diff...

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3 Proven Ways to Grow Your Business - Part III

3 Proven Ways to Grow Your Business - Part III

In this 3-part episode growth series, I will share with you 3 simple things I did to grow a startup internet company to A BILLION IN ANNUAL SALES! You will discover that what worked for me isn’t rocke...

17 Jan 202420min

3 Proven Ways to Grow Your Business - Part II

3 Proven Ways to Grow Your Business - Part II

In this 3-part episode growth series, I will share with you 3 simple things I did to grow a startup internet company to A BILLION IN ANNUAL SALES! You will discover that what worked for me isn’t rocke...

10 Jan 202423min

3 Proven Ways to Grow Your Business - Part I

3 Proven Ways to Grow Your Business - Part I

There isn’t ONE magic solution to business growth. Sustainable growth comes from doing many things consistently right. And its genesis is outside the realm of textbook thinking. Textbooks are useful t...

3 Jan 202417min

Why Do Audacious Leaders ‘Love’ The Frontline?

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The Frontline represents the membrane between the customer and the internal ‘guts’ of a business. The Frontline represents the company’s brand, its values and strategy. And yet the Frontline rarely ge...

27 Des 202335min

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