A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(129)

Public Speaking is a Performance

Public Speaking is a Performance

Public speaking can be a challenge for most people who are always looking for the secret to delivering stunning and standing ovation presentations. And there are pundits who are ready and willing to g...

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The Billion Dollar Mindset

The Billion Dollar Mindset

Are you an entrepreneur looking to scale your business into the 7-8 Figure realm?In this episode of 7-8 Figure Special Series I interviewed Roy Osing. Roy Osing is a man who took a startup internet co...

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The Strategy That Works

The Strategy That Works

My Strategic Game Plan Process was what we needed to take a startup to A BILLION IN SALES.It’s quick, easy and inexpensive.And it’s been proven to work for me and my clients.Check it out in this sound...

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The Audacious Business Coach

The Audacious Business Coach

Quote: “You can’t sell people on ideas alone, you must deliver results” - ROYKnowledge Nuggets and Take-Aways:▪️If you are looking for ‘goosebumps’ then you will want to consider hiring Roy!▪️When wor...

9 Des 202437min

Audacious Leadership Is Critical

Audacious Leadership Is Critical

If you have time to listen to only one podcast on leadership, check this one with a notebook in hand!Roy Osing took a startup to A BILLION IN SALES by creating and applying simple “light fires” leader...

2 Des 202432min

Moves to A $BILLION

Moves to A $BILLION

After recognizing his company was ill-prepared to compete in a rapidly changing market, Roy Osing took an audacious breakaway journey to revolutionize his organization and build a billion-dollar busin...

25 Nov 202450min

Debunking Leadership Myths

Debunking Leadership Myths

Leadership isn’t all about grandstanding or showing off to prove how charismatic you are. In fact, Roy Osing says, you want to be almost boring, in the sense that you want to make the lives of your em...

18 Nov 202410min

The Art of Being Different

The Art of Being Different

“Hey everyone! Ryan Sherrer here, back with another bold episode of Business Uncensored. If you're tired of the same old business advice, you're in the right place. Today, we're diving deep into what ...

11 Nov 202451min

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