A Service Mistake Can Be a Fantastic Win

A Service Mistake Can Be a Fantastic Win

It’s ironic that if a business screws a customer over with a mistake and recovers well, customer loyalty is stronger than if the service OOPS! was never made at all. Sure, the customer is upset with the mistake at first, but they quickly forget about it if a WOW! recovery is made leaving them surprised and breathless.

In this episode Roy outlines the Moves he made to develop a winning Service Strategy enroute to A $BILLION including a Recovery element designed to handle service mishaps which ALWAYS happen in any business because perfection in customer service is an elusive target.

He presents his ‘formula’ for Service Recovery designed to transform a service nightmare into a service WIN!

Episoder(129)

💦 Splash - Business Planning

💦 Splash - Business Planning

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How Being Boring Will Make You Extremely Successful

How Being Boring Will Make You Extremely Successful

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💦 Splash - Author’s Guide

💦 Splash - Author’s Guide

To write crave-worthy books, authors should craft stories that readers can't put down and develop a bold, authentic voice to stand out from the crowd. This "audacious leadership" approach will make th...

30 Aug 202414min

What is The “Juice” That Makes a Leader Great?

What is The “Juice” That Makes a Leader Great?

What is The “Juice” That Makes a Leader Great?In my view one of the most egregious myths about a “Great Leader” is the notion that they have VISION; that they have amazing insights into the future and...

26 Aug 202413min

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