#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections

#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections

Send us Fan Mail Sephora has long been recognized as a leader in prestige beauty retail. Founded in France in the late 1960s, the brand introduced its now-famous open-selling concept that allowed shoppers to browse freely and test products across brands. Something unheard of in department store beauty counters of the time. When Sephora opened its first U.S. store in New York’s Soho district in 1998, the concept was still relatively unknown. “Back then, few people knew who we were, and many br...

Episoder(523)

Loyalty360 Interview with Loyalty Expo Award Winner – TELUS

Loyalty360 Interview with Loyalty Expo Award Winner – TELUS

Send us Fan Mail Sydney Caminetsky is a Product Manager, and Janelle Price is a Marketing Manager at TELUS, a technology company based in Canada that specializes predominantly in mobile and home servi...

28 Okt 202220min

Loyalty360 Loyalty Live | Tim Glomb, CM Group

Loyalty360 Loyalty Live | Tim Glomb, CM Group

Send us Fan Mail Loyalty360's Mark Johnson interviews Tim Glomb, CM Group, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

25 Okt 202218min

Loyalty360 Loyalty Live | Sandeep Bhanote, Fiserv

Loyalty360 Loyalty Live | Sandeep Bhanote, Fiserv

Send us Fan Mail Loyalty360's Mark Johnson interviews Sandeep Bhanote, Fiserv, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

18 Okt 202213min

Diners Line Up for Pizza Buffet Rewards

Diners Line Up for Pizza Buffet Rewards

Send us Fan Mail Courtney Boone is the Digital Marketing Manager at Pizza Ranch, one of the Midwest’s largest pizza chains with over 210 locations in 14 states, and home of the loyal fan-favorite pizz...

18 Okt 202210min

Loyalty Expo Award Winner – MGM Resorts

Loyalty Expo Award Winner – MGM Resorts

Send us Fan Mail Anil Mansukhani is the Vice President of Loyalty Marketing, and Traci Mason is the Vice President of Brand Marketing at MGM Resorts. MGM Rewards, the brand’s reimagined loyalty progra...

14 Okt 20229min

Loyalty360 Loyalty Live | Stephanie Meltzer-Paul, SessionM

Loyalty360 Loyalty Live | Stephanie Meltzer-Paul, SessionM

Send us Fan Mail Loyalty360's Mark Johnson interviews Stephanie Meltzer-Paul, SessionM, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

11 Okt 202218min

Loyalty360 Loyalty Live | David Andreadakis, Kobie

Loyalty360 Loyalty Live | David Andreadakis, Kobie

Send us Fan Mail Loyalty360's Mark Johnson interviews David Andreadakis, Kobie, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

27 Sep 202216min

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Send us Fan Mail Loyalty360's Mark Johnson interviews Bill Schneider, SheerID, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

15 Sep 20229min

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