Sparks: Make Work More Human: Breaking Assumptions About Work and How Employee Experience Can Make or Break Your Workforce

Sparks: Make Work More Human: Breaking Assumptions About Work and How Employee Experience Can Make or Break Your Workforce

Work is supposed to be human, but too often it feels like the opposite. For decades, we've built organizations on outdated assumptions: managers as "slave drivers," employees as "cogs," and work itself as "drudgery." No wonder so many people feel disconnected. In today's Leadership Spark, I break down what employee experience really means and why it's the foundation of the future of work. We start by unpacking the basic concept of "experience" itself, how it shapes our memories, and why those memories define the relationships employees want, or don't want, to have with their organizations. From there, we explore the flawed assumptions we've built work on, and what it takes to shift from a model of utility, where people need to work, to one of experience, where people want to show up. The future of work isn't about cake, ping-pong tables, or corporate slogans. It's about designing organizations where humanity comes first.

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Episoder(1268)

AI Created 1M Jobs, Student Scores Hit Record Lows, and Anthropic's AI Panic Grows

AI Created 1M Jobs, Student Scores Hit Record Lows, and Anthropic's AI Panic Grows

September 11, 2026: I look at The Economist's analysis showing AI has created roughly 1 million American jobs so far, while the predicted jobs apocalypse still has not arrived. Then I get into the lat...

11 Sep 42min

Anthropic Researcher Quits Over AI Extinction Fears, OpenAI Agents Claim a Math Breakthrough, & the Panic Behind the Headlines

Anthropic Researcher Quits Over AI Extinction Fears, OpenAI Agents Claim a Math Breakthrough, & the Panic Behind the Headlines

September 9, 2026: I unpack the viral resignation of Anthropic researcher Jacob Coxon, who warned that AI labs are racing toward self-improving superintelligence and gambling with human lives. Then I ...

9 Sep 46min

How To Lead A Multi-Year AI Transformation and the Critical Middle of Change

How To Lead A Multi-Year AI Transformation and the Critical Middle of Change

I talk with Adam Kautzner, President of Evernorth Care Management and Express Scripts and EVP of Customer Personalization for The Cigna Group, about what it takes to lead a major multi-year transforma...

7 Sep 44min

OpenAI's GPT-6 Astra, the Surprising Jobs Boom, and the Question of Whether AGI Has Arrived

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September 4, 2026: I look at OpenAI's new GPT-6 Astra model and why even powerful AI agents still may not be ready to take over full jobs. Then I get into the August jobs report, which came in far str...

4 Sep 24min

Uber's 10% Workforce Cut, Employers Fight AI Interview Fraud, & iFood Builds a CEO Digital Twin

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September 2, 2026: I share key lessons from my CHRO session with iFood CEO Diego Barreto, including why he is investing in AI even with negative ROI, how he built a digital twin, and how iFood is reth...

2 Sep 35min

Why Enterprise AI Adoption Is Failing: AI Sprawl, Low Trust, and the ROI Problem

Why Enterprise AI Adoption Is Failing: AI Sprawl, Low Trust, and the ROI Problem

I talk with Ofir Bloch, SVP of Corporate Marketing at WalkMe, about why enterprise AI adoption is harder than buying tools and handing out licenses. We get into WalkMe's State of Digital Adoption rese...

31 Aug 53min

How to Redesign Work With AI, Jensen Huang vs Bill Gates on Robot Taxes, & the Jobs AI Won't Replace

How to Redesign Work With AI, Jensen Huang vs Bill Gates on Robot Taxes, & the Jobs AI Won't Replace

August 28, 2026: I break down what redesigning work with AI actually means and share a practical framework for removing human glue, handoffs, waits, and routine work while creating new value. Then I g...

28 Aug 39min

Meta's AI Workforce Plan Implodes, Anthropic's $30 Trillion Bet & Gallup Reveals What Gen Z Is Missing

Meta's AI Workforce Plan Implodes, Anthropic's $30 Trillion Bet & Gallup Reveals What Gen Z Is Missing

August 26, 2026: I look at Reuters' report on Meta's Project OT, the internal plan to turn Meta into an AI-native company with smaller, talent-dense teams overseeing software that does more of the dai...

26 Aug 42min

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