306 - A Day in the Life of an Audiology Practice Operations Manager

306 - A Day in the Life of an Audiology Practice Operations Manager

What does it really take to keep a private audiology practice running smoothly? In this episode, Operations Manager Carla Taghvaei of A&A Audiology in Scottsdale, Arizona, offers a behind-the-scenes look at the daily challenges and rewards of managing a growing clinic.Carla shares how her practice organizes patient scheduling, handles insurance and third-party billing, manages staff training, and creates a welcoming experience for every patient who walks through the door. She explains why consistency, communication, and proactive planning are essential to success—and how even small details, like confirming appointments or checking equipment orders, can make a big difference in patient care.Whether you’re an AuD student, new graduate, or someone aspiring to own or operate a private practice, this conversation provides candid insights into balancing business operations with a patient-first philosophy. Carla also offers advice on leadership, team management, and the importance of building trust with both staff and patientsBe sure to subscribe to our channel for the latest episodes each week and follow This Week in Hearing on LinkedIn, Instagram and X.

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Episoder(352)

007 - Hearing Healthcare: How Do We Meet Consumers Where They Are? Interview with Rick Rutter, VP Marketing at Hear.com

007 - Hearing Healthcare: How Do We Meet Consumers Where They Are? Interview with Rick Rutter, VP Marketing at Hear.com

Rick Rutter, VP of Marketing at hear.com, is this week’s guest on This Week in Hearing. Rick is not only an industry executive, but also suffers from hearing loss. Rick provides a first-hand insight o...

31 Aug 202120min

006 - Hearing Healthcare: How Do We Meet Consumers Where They Are? Interview with Kate Carr, President of HIA

006 - Hearing Healthcare: How Do We Meet Consumers Where They Are? Interview with Kate Carr, President of HIA

“How do we meet consumer where they are?” is the theme of this week’s video podcast on This Week in Hearing. Host, Amyn Amlani, is joined by special guest, Kate Carr, President of the Hearing Industri...

24 Aug 202138min

Tech Spotlight: Redux. Interview with Matt Hay and Al Turri

Tech Spotlight: Redux. Interview with Matt Hay and Al Turri

Despite many improvements and innovations in improving the moisture-resistance of hearing devices, such as nanocoating and improved case sealing, moisture issues still remain a significant cause of he...

19 Aug 202120min

005 - Leveraging AI for Next-Generation Hearing Enhancement: Knowles and Chatable Partnership

005 - Leveraging AI for Next-Generation Hearing Enhancement: Knowles and Chatable Partnership

In recent surveys, up to 60% of hearables users said they would find conversational enhancement desirable. Such large percentages mean people who do not measure as having hearing loss also wish to hea...

16 Aug 202127min

004 - Understanding Your Value & Leveraging Collaborative Negotiation in the Audiology Workplace - Kaila Howard, AuD, Riley DeBacker, AuD & PhD, Ashley Hughes, AuD

004 - Understanding Your Value & Leveraging Collaborative Negotiation in the Audiology Workplace - Kaila Howard, AuD, Riley DeBacker, AuD & PhD, Ashley Hughes, AuD

Guests: Kaila Howard, AuD & Riley DeBacker, AuD PhD Host: Ashley Hughes, AuD In this week's segment of This Week in Hearing, host Ashley Hughes, AuD, chats with Kaila Howard, AuD, and Riley DeBacker,...

10 Aug 202128min

003 - Hearing Aid Delivery: Leasing and Subscription Models - Jim Kothe, Dan Quall and Bob Traynor

003 - Hearing Aid Delivery: Leasing and Subscription Models - Jim Kothe, Dan Quall and Bob Traynor

Guests: Jim Kothe, Head of Sales for Whisper Hearing; Dan Quall, Director of Strategic Initiatives for Fuel Medical Moderator: Dr. Bob Traynor, Consultant and Professor of Audiology Dr. Bob Traynor in...

3 Aug 202143min

002 - Medicare Audiologist Access and Services Act (MAASA): How Would it Impact Professionals and Patients? - Alicia Spoor, AuD & Amyn Amlani, PhD

002 - Medicare Audiologist Access and Services Act (MAASA): How Would it Impact Professionals and Patients? - Alicia Spoor, AuD & Amyn Amlani, PhD

Guest: Alicia Spoor - Audiologist & Owner of Designer Audiology Moderator: Amyn Amlani - Audiology Professor and Consultant at Otolithic Consulting The Medicare Audiologist Access and Services Act (MA...

28 Jul 202122min

001 - The Impact of Consumer Audio on Hearing Hearing Healthcare - Brent Edwards, Andy Bellavia & Dave Kemp

001 - The Impact of Consumer Audio on Hearing Hearing Healthcare - Brent Edwards, Andy Bellavia & Dave Kemp

Guests: Brent Edwards, Director of the National Acoustics Lab; Andy Bellavia, Director of Business Development at Knowles Corp Moderator: Dave Kemp, Director of Business Development at Oaktree Product...

28 Jul 202129min

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