The Truth About Enterprise AI & Why Data Matters with Nick Eayrs and Simon Fassot

"I think the biggest trap to potentially fall into is, "Hey, it's moving so fast, so much is changing. Let's just wait it out." Completely the wrong approach. You just gotta get started." Nick Eayrs from Databricks "As tech people within the shipping industry, how do we explain, how do we make it accessible to all our users? So that's where we came up with the idea of a data supermarket, with in mind really the target of enabling self-service for our business. So by giving the analogy of a supermarket, it was much easier at the beginning to explain our business." - Simon Fassot from Hafnia

Fresh out of the studio, Nick Eayrs, Vice President of Field Engineering for Asia Pacific and Japan at Databricks, and Simon Fassot, General Manager and Head of Global Data and Analytics at Hafnia, join us to explore how data intelligence is transforming enterprise AI across diverse industries in Asia. Nick explained the fundamental distinction between general intelligence and data intelligence - emphasizing how enterprises gain competitive advantage by training AI on their proprietary data rather than public knowledge. Nick showcased customer success stories including Standard Chartered Bank and TechComBank and shared his perspectives on how senior executives can take advantage of AI by moving fast rather than wait and see. Last but not least, Nick offered what great would look like for Databricks in Asia Pacific and Japan in serving their customers. Adding the lens of the customer, Simon shared Hafnia's transformation from legacy SQL Server systems to a unified Databricks architecture serving their global shipping operations and elaborated on how the company is breaking down silos with their data supermarket and "Marvis" AI copilot for maritime operations based on retrieval augmented generation. This is Part 1 from Databricks Data + AI Event Singapore.

Episode Highlights:
[00:00] QOTD by Nick Eayrs and Simon Fassot
[00:49] Introduction: Nick Eayrs from Databricks
[03:32] Customer obsession means deeply understanding their business context
[05:22] Data intelligence versus artificial general intelligence explanation begins
[06:42] AI trained on your data creates competitive advantage
[08:17] Only 15% of companies have correct AI infrastructure ready
[11:17] Don't wait for AI perfection, just get started now
[12:30] Agent Bricks simplify AI development using natural language
[13:49] Standard Chartered Bank cybersecurity use case with SIEM
[16:22] TechCom Bank in Vietnam customer brain with 12,000 customer attributes
[18:32] Shared responsibility model for ethical AI deployment
[25:24] Asia Pacific psychology focuses on future, not past
[26:28] Most important question: How do you get started?
[30:18] What does great look like for Databricks?
[33:16] Introduction: Simon Fassot from Hafnia
[35:18] How Hafnia transformed to full cloud architecture centralizes data through Databricks
[36:28] Self-service access needed for 300 onshore, 4000 vessel employees
[37:00] Three user types: operations, business intelligence, domain experts and Use Cases for Hafnia
[41:32] Unity catalog controls data quality for AI cases
[42:21] Two-phase Gen AI: ingest unstructured, then consume data
[44:25] How to implement Generative AI: One bad AI answer loses all user trust
[45:31] How reports in Hafnia use RAG embedded in workflows
[46:47] Data supermarket analogy simplifies self-service for business
[48:39] Marvis AI personalizes Gen AI within company context
[49:46] Neo4j partnership adds graph capabilities to ecosystem
[53:33] DNA Port platform unifies scattered dashboards and applications
[54:22] Databricks enables focus on business value over operations

Profiles:

Nick Eayrs, Vice President of Field Engineering, Asia Pacific & Japan at Databricks

LinkedIn: https://www.linkedin.com/in/nick-eayrs/

Simon Fassot, General Manager and Head of Global Data and Analytics at Hafnia

LinkedIn: https://www.linkedin.com/in/simon-fassot-68b95135/

Podcast Information: Bernard Leong hosts and produces the show. The proper credits for the intro and end music are "Energetic Sports Drive." G. Thomas Craig mixed and edited the episode in both video and audio format.

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